Handepay's Cookies Policy

Handepay Cookies Policy

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It helps the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

your display preferences, such as contrast colour settings or font size

if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)

if you have agreed (or not) to our use of cookies on this site

There is a list of the cookies we use set out below. The cookies are classed as:

Strictly necessary cookies

Functional cookies

Performance cookies

Advertising/Marketing cookies

Do we use other cookies?

Some of our pages or sub-sites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. So you may be asked for your agreement to store these cookies.

Just browsing?

You will not be contacted by us if you just look around the site. We will only contact you if you complete a call back or contact request. If you want to know more about how we use your data please see our Privacy Policy.

How to control cookies

You can control and/or delete cookies as you wish - for details, see AllAboutCookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

If you choose to manage or delete the cookies used, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Location	Classification	Name	What is it used for?
Handepay	Strictly Necessary	ARRAffinity	Set by Azure Web App to allow website to function. Persists for the length of the session only.
Handepay	Strictly Necessary	ARRAfinitySameSite	Set by Azure Web App to allow website to function. Persists for the length of the session only.
Handepay	Strictly Necessary	c_cookie_performance_cookie_consent	Used to detect if user has agreed to performance cookies. Records a True or False value. Persists for 1 year unless deleted.
Handepay	Strictly Necessary	c_cookie_marketing_cookie_consent	Used to detect if user has agreed to marketing cookies. Records a True or False value. Persists for 1 year unless deleted.
Handepay	Strictly Necessary	c_cookie_final_consent	Used to detect if user has carried out confirmation of cookie preference and to prevent cookie popup from appearing every time a new page loads. True or False value. Persists for 1 year unless deleted.
Hotjar	Performance	hjAbsoluteSessionInProgress	Used to detect the first pageview session of a user. Persists for the length of the session.
Hotjar	Performance	hjFirstSeen	Used to identify a new user’s first session. It is used by Recording filters to identify new user sessions. Persists for the length of the session.
Hotjar	Performance	_hjid	Used to persist the Hotjar User ID and ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. Persists for 1 calendar year unless deleted.
Hotjar	Performance	_hjTLDTest	Used to determine the cookie path, rather than page hostname by testing for different URL substring alternatives until it fails. Persists for the length of the session.
Hotjar	Performance	_hjIncludedInPageviewSample	Used to identify whether that visitor is included in the data sampling defined by the site's pageview limit. Persists for 30 minutes unless deleted.
Hotjar	Performance	_hjIncludedInSessionSample	Used to let Hotjar know whether that visitor is included in the data sampling defined by the site's daily session limit. Persists for 30 minutes unless deleted.
Hotjar	Performance	_hjClosedSurveyInvites	Used to ensure that the External Link Survey invite does not reappear if it has already been shown. Persists for 1 year unless deleted.
Hotjar	Performance	_hjDonePolls	Used when a visitor completes a survey using the on-site survey widget to ensure that the same survey does not reappear if it has already been filled in. Persists for 1 year unless deleted.
Hotjar	Performance	_hjMinimizedPolls	Used to ensure that the on-site survey widget stays minimized when the visitor navigates through your site. Persists for 1 year unless deleted.
Hotjar	Performance	_hjShownFeedbackMessage	Used when a visitor minimizes or completes Incoming Feedback to ensure it stays minimized when navigating to other pages. Persists for 1 year unless deleted.
Hotjar	Performance	_hjRecordingLastActivity	Stored in Session storage. Updated when the visitor performs an action that Hotjar records. Persists for the session only.
Hotjar	Performance	_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Persists for the session only.
Hotjar	Performance	_hjCachedUserAttributes	Used to store User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. Persists for the session only.
Hotjar	Performance	_hjLocalStorageTest	Used to check if the Hotjar Tracking Script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Persists for under 100 ms.
Hotjar	Performance	hjViewportId	Used to store information about the user viewport such as size and dimensions. Persists for the session only.
Hotjar	Performance	_hjRecordingEnabled	Used when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. Persists for the session only.
Google Analytics	Marketing	_ga	Used to distinguish users. Persists for 2 calendar years unless deleted.
Google Analytics	Marketing	_gid	Used to distinguish users. Expires within 24 hours unless deleted.
Google Analytics	Marketing	_gat	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. Persists for 1 hour unless deleted.
Google Analytics	Marketing	AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Persists for 30 seconds to 1 year.
Google Analytics	Marketing	_gac_<property-id>	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Persists for 90 days.

Cookies in more detail

The rest of this section gives you a list of what performance cookies are set by our website and a description of how they are used.

Analytics Software

Handepay use hosted web analytics software. These are hosted services provided and managed by third party companies. Handepay’s main supplier of hosted web analytics and recordings are Google, Inc. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").

Google Analytics use cookies to help the website analyse how users use the site. This is to help inform future product enhancements and improvements, and to diagnose any defects quicker.

The information generated by the cookie regarding our websites (including IP addresses) will be transmitted to and stored by Google on servers that may be hosted in the United States. Google will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to Handepay. Please visit the Google website for more information regarding their privacy.

By accepting these cookies you consent to the processing of data about you by Google, Inc. in the manner and for the purposes set out above.