"We find Handepay’s dynamic currency conversion service a great benefit for our customers!"

We find Handepay’s dynamic currency conversion service a great benefit for our customers!

Customer Case Study - Tollgate Hotel & Leisure

Tollgate Hotel & Leisure opened in 1979 with four squash courts. Over the years, the family-run business has grown to include a hotel, restaurant and a fitness centre. It’s equipped to host a wide range of events, including weddings, conferences and parties.

Owner, Adrian Oldfield, uses Handepay’s dynamic currency conversion (DCC) service to allow customers to pay in their own currency:

“We are located close to Stoke City Football Club, and spectators stay with us when there’s a home game. Many of them fly in from other countries to watch the matches, so we find Handepay’s dynamic currency conversion service a great benefit for our customers. This allows cardholders to know exactly what they’re paying in their own currency.

It’s simple to use, as our card machine automatically recognises international cards. Our staff don’t have to do anything, it’s up to the customer whether they want to use the service. We even get a rebate of 1% on each transaction that uses dynamic currency conversion!

Handepay’s reporting tools are the best we’ve used. The business resource centre is very detailed, with lots of information about each transaction. This has been really useful when keeping our accounts up to date and monitoring our DCC revenue.”