"I was happy to receive a 21% saving; but I was ultimately won over by the personal touch we received."

I was happy to receive a 21% saving; but I was ultimately won over by the personal touch we received.

Customer Case Study - Monks Clothing

Staff at Monks Clothing in Kent believe that customer service is important when shopping for clothes. Their team makes the whole experience personalised, whether their customers are purchasing online or instore. This desire for fantastic customer service comes from partner Amy McMillan’s experience in the fashion industry.

Amy believes that card machines for small business owners are important, as 80% of their customers choose to pay this way:

“I was coming to the end of the contract with my previous provider, so decided to see if there were any companies that provided more cost-effective card machines for small business owners. I was inundated by different businesses trying to get us to use their services, however our Handepay advisor’s honesty was a breath of fresh air.

He wasn’t pushy or salesy, he just explained the savings we could make and really gained my trust. I was happy to receive a 21% saving; but I was ultimately won over by the personal touch we received. I didn’t feel hassled or rushed; he understood that as a busy shop owner, I need space to complete paperwork in my own time.

It’s great that we’re making savings, it all goes towards boosting our cash flow and allowing us to buy more stock. As our online shop is thriving, I intend to switch over to Handepay’s ecommerce services in the future to benefit from the great customer support and savings that we’ve received on card machines for small business.”