"Taking card payments over the phone is really convenient for both our clients and for us and it’s made our business far more professional."

Taking card payments over the phone is really convenient for both our clients and for us and it’s made our business far more professional.

Customer Case Study - Physiotherapy Clinics

Launched in 2013, Physiotherapy Clinics (Cheshire) Ltd is a modern and newly refurbished clinic conveniently situated on the High Street in the centre of Winsford, Cheshire. The clinic offers expert advice and treatments for a range of injuries and conditions, as well as being equipped with electrotherapy, fitness and rehabilitation equipment.

Director and chartered physiotherapist, Jill Malone, felt her business was missing out on sales by not offering clients the option to pay by card.

“Not everyone carries cash nowadays and not offering the option to pay by card made me feel a little unprofessional and old-fashioned. Accepting card payments was an absolute must for us to move forward as a business.

I had previously looked into the cost of accepting card payments and thought it was too expensive. I was pleasantly surprised to discover Handepay’s affordable prices and was keen to sign up straight away!

Since we joined Handepay we have saved an enormous amount of time on regular trips to the bank to deposit cash and cheques. Accepting card payments is really convenient for both our clients and for us and it’s made our business far more professional. The battery life of the portable card machine is also fantastic, which means it can be taken into treatment rooms when our receptionist isn’t present at evening clinics.

I think customers expect to be able to pay by card these days, and with 75-80% of our clients now choosing to pay this way, it’s something we couldn’t manage without.”

Jill explains how accepting card payments has made a difference by boosting sales of supplementary items, “Taking card payments over the phone is extremely beneficial to us. Our clients can now purchase gift vouchers and stock items without having to visit the clinic.

Having the portable card machine has also improved cash flow for the business, since clients can now settle invoices quickly and conveniently.

My advisor was extremely helpful throughout the whole process. It’s really important to us that we have face to face contact with our advisor, as well as ongoing technical support if it’s ever needed – all of which Handepay provides.”