If you’re new to accepting card payments or are switching your provider, our resident experts answer your frequently asked questions about card processing.
Q. How much can I save by switching my card processing to Handepay?
A. “It varies from customer to customer but the savings can be anything up to 40% – even more in some cases.”
Q. Will it cost me to leave my current supplier?
A. “It depends on your agreement. There may be cancellation costs if you end your contract, however Handepay may be able to offer you a cash back payment that could cover these costs. Plus you’ll be saving money by switching to us anyway!”
Q. How long will it take to set up my Handepay account?
A. “We can have you up and running and accepting card payments in as little as five business days. The sooner we receive your completed application form the quicker we can open your merchant account.”
Q. If switching will there be a break in the service?
A. “No. We recommend that you don’t give notice to cancel your existing agreement until your Handepay card processing facility is up and running, that way you can be sure there is no break in service.”
Q. How long does it take for the money to go into my account?
A. “The funds will be settled into your account three working days after the day the transaction was taken.”
Q. What happens if I need help?
A. “We offer UK-based help desk support on accepting card payments from a single phone number 0871 871 3888.”