"When our advisor came into the shop we were more than happy to be told we could make a 61 per cent saving!"

When our advisor came into the shop we were more than happy to be told we could make a 61 per cent saving!

Customer Case Study - Special Edition Chocolate

Special Edition Chocolate are based in Market Rasen and have been trading for 24 years. It’s their mission to deliver the largest selection of the best quality, handmade chocolate on the market. They cater for all chocolate lovers, including vegetarians, vegans and sufferers of allergies like nuts or dairy. 

Rosanna’s friend and fellow small business owner referred her to Handepay as she found them to provide the best card machine for small businesses.

“I was referred to Handepay by my hairdresser we regularly discussed our card terminals because we often shared till roll and we were both previously with the same provider. She told me if I sign up to Handepay I could also make fantastic savings.

She told me one of Handepay’s advisors came into her shop and also helped her save money and if I signed up she would be rewarded £50 through their unlimited referral scheme. I thought it would certainly be worth having a quote because if we go with this company, we’re going to save loads of money. So, when our advisor came into the shop we were more than happy to be told we could make a 61 per cent saving!

We never had any contact with our previous provider, they just sent the machine and we never saw them again, there was no personal service. But with Handepay our advisor is wonderful, she lives locally and we feel we can phone her for absolutely anything. 

My previous card machine was supposed to be contactless but it didn’t work with our signal, this caused problems because everyone wanted to use this form of payment. Another big advantage of Handepay is that we can easily use contactless payments with our new machine. They certainly provide the best card machine for small businesses. The machine is quicker than our previous machine and the set-up process was fine.

We have another card machine that we use to take out to markets when we are selling there. We like to do markets because it’s increasing our sales enormously. The guy who runs the market had previously asked many times if we had a card machine because it can help business, now we do! People who come to the market like to come and find us in the shop so we’re increasing trade that way as well.

I’ve been very happy with everything and my advisor has been an absolute whiz!“