"The most important thing to us is to have support, excellent service and a supplier we can trust. Handepay ticked all the boxes!"

The most important thing to us is to have support, excellent service and a supplier we can trust. Handepay ticked all the boxes!

Customer Case Study - Oswestry Climbing Centre

Bryn Monk, director of  Oswestry Climbing Centre in Shropshire, was thrilled to find a reliable payment service provider when they joined Handepay.

Bryn and his co-director Jassett took over the climbing centre in September 2017. They were keen to relaunch the business with a fresh new look.

They have lots of regular customers but their main aim is to focus on attracting new climbers, concentrating on block bookings and parties to introduce people to the sport.

They felt that finding a payment service provider they could rely on was essential throughout this period of business growth.  

 “My advisor made me aware of the service and savings I could receive from Handepay. I needed to find a reliable payment service provider and the most important thing to us is to have support, excellent service and a supplier we can trust. Handepay ticked all the boxes!

It was an added bonus to find I could also save 40 per cent on my payment processing fees. My advisor came in and discussed not just the savings but doing things correctly from the start. We believe you only notice things when they are going wrong and we haven’t had to worry about our card machine, which is great.

The process has been excellent, the equipment arrived at the exact time they said it would and setting it up was as easy as we were led to believe. I can’t fault the card machine, the speed is super-fast. I would say around 50 per cent of our customers choose to pay on cards so switching my supplier was an extremely important decision and I was keen on finding a trusted payment service provider.

We have also used Handepay’s referral scheme to refer local companies. Recommending Handepay is something we would do naturally so the £50 referral cheque arriving is a happy bonus.”