We’re investing in new recruits by opening our first sales training Academy, launched for telesales employees at our head office in Haydock, Merseyside.
As a result of our expansion, the Academy triples the length of training and development available to new telesales recruits from one to three weeks, ensuring they reach peak performance.
We opened our Academy to the first six recruits in June 2019. The focus is developing knowledge, soft skills, system use, sales processes and improving confidence for recruits so they receive a better overall training experience.
Four new managers have also joined our team to support the Academy and its new recruits.
Learning and development manager, Keeley Sherry, has 13 years’ experience and managers Paula Skidmore and Keeley Brookes, have more than 20 years’ combined sales and management experience.
The fourth member of the team is our Head of Inside Sales, Sam Lord, who has more than 20 years’ senior management experience.
With a maximum of eight telesales recruits at a time, the Academy will ensure concentrated training, coaching and development, delivered by these four core managers at Westway Park in Haydock.
The Academy is a separate training facility designed to simulate Handepay’s ‘real-life’ environment.
“It is a training environment where our new recruits can develop their skills, experience and confidence, whilst receiving full support and coaching” said Keeley Sherry, Learning and Development Manager at Handepay.
"We want to attract positive people to come and work at Handepay, where they will be supported and trained to be able to perform confidently in a sales role,” she added.
New recruit, Martin Neate, comments: “This training will really help me as I start my new career with Handepay, it’s given me a good grounding in the product and the sales process.
I feel like I’m already off to a flying start. I feel confident in what I’m doing, and I started a new customer application within three days of being out on the floor!”
Weeks two and three focus on practical application of knowledge and skills in a specifically designed training environment delivered via interactive workshops, group and individual practical exercises and scenario-based simulations.
We hope to attract motivated individuals who are sales and performance driven and want to consistently earn commission in addition to their basic salary.
The Academy enables people to achieve their optimum sales potential by equipping them with the skills and confidence to work in an outbound sales environment with side-by-side coaching and live call listening.
This means that we can open up roles to those with less experience but potential to learn.
If you'd like to join our telesales team in Haydock, click here for more information and apply today!