Handepay's Cookies Policy
Handepay Cookies Policy
COOKIES POLICY
To make this site work properly, we sometimes place small data files called cookies on your device.
WHAT ARE COOKIES?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This page details what cookies we use and why.
HOW DO WE USE COOKIES?
A number of our pages use cookies to remember:
• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
• if you have agreed (or not) to our use of cookies on this site
There is a list of the cookies we use set out below. The cookies are classed as:
• Strictly necessary cookies (these cookies are required in order for the website to function)
• Performance cookies
• Marketing cookies
DO WE USE OTHER COOKIES?
Some of our pages or sub-sites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. So you may be asked for your agreement to store these cookies.
JUST BROWSING?
You will not be contacted by us if you just look around the site. We will only contact you if you complete a call back or contact request. If you want to know more about how we use your data please see our Privacy Policy.
HOW TO CONTROL COOKIES
You can control your cookies preference and delete all cookies that are already on your computer via your web browser, and you can set most browsers to prevent them from being placed. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
| Location | Classification | Name | What is it used for? |
| Handepay | Strictly Necessary | ARRAffinity | Set by Azure Web App to allow website to function. Persists for the length of the session only. |
| Handepay | Strictly Necessary | ARRAfinitySameSite | Set by Azure Web App to allow website to function. Persists for the length of the session only. |
| Handepay | Strictly Necessary | c_cookie_performance_cookie_consent | Used to detect if user has agreed to performance cookies. Records a True or False value. Persists for 1 year unless deleted. |
| Handepay | Strictly Necessary | c_cookie_marketing_cookie_consent | Used to detect if user has agreed to marketing cookies. Records a True or False value. Persists for 1 year unless deleted. |
| Handepay | Strictly Necessary | c_cookie_final_consent | Used to detect if user has carried out confirmation of cookie preference and to prevent cookie popup from appearing every time a new page loads. True or False value. Persists for 1 year unless deleted. |
| Salesforce | Strictly Necessary | pi_opt_in<accountid> | Used to detect if user has agreed to Salesforce marketing cookies. Records a True or False value. Persists for 6 months unless deleted. |
| Salesforce | Strictly Necessary | visitor_id<accountid>-hash | This cookie is a security measure used to make sure that a malicious user cannot and access prospect information. Persists for 6 months unless deleted. |
| Hotjar | Performance | hjAbsoluteSessionInProgress | Used to detect the first pageview session of a user. Persists for the length of the session. |
| Hotjar | Performance | hjFirstSeen | Used to identify a new user’s first session. It is used by Recording filters to identify new user sessions. Persists for the length of the session. |
| Hotjar | Performance | _hjid | Used to persist the Hotjar User ID and ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. Persists for 1 calendar year unless deleted. |
| Hotjar | Performance | _hjTLDTest | Used to determine the cookie path, rather than page hostname by testing for different URL substring alternatives until it fails. Persists for the length of the session. |
| Hotjar | Performance | _hjIncludedInPageviewSample | Used to identify whether that visitor is included in the data sampling defined by the site's pageview limit. Persists for 30 minutes unless deleted. |
| Hotjar | Performance | _hjIncludedInSessionSample | Used to let Hotjar know whether that visitor is included in the data sampling defined by the site's daily session limit. Persists for 30 minutes unless deleted. |
| Hotjar | Performance | _hjClosedSurveyInvites | Used to ensure that the External Link Survey invite does not reappear if it has already been shown. Persists for 1 year unless deleted. |
| Hotjar | Performance | _hjDonePolls | Used when a visitor completes a survey using the on-site survey widget to ensure that the same survey does not reappear if it has already been filled in. Persists for 1 year unless deleted. |
| Hotjar | Performance | _hjMinimizedPolls | Used to ensure that the on- site survey widget stays minimized when the visitor navigates through your site. Persists for 1 year unless deleted. |
| Hotjar | Performance | _hjShownFeedbackMessage | Used when a visitor minimizes or completes Incoming Feedback to ensure it stays minimized when navigating to other pages. Persists for 1 year unless deleted. |
| Hotjar | Performance | _hjRecordingLastActivity | Stored in Session storage. Updated when the visitor performs an action that Hotjar records. Persists for the session only. |
| Hotjar | Performance | _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Persists for the session only. |
| Hotjar | Performance | _hjCachedUserAttributes | Used to store User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. Persists for the session only. |
| Hotjar | Performance | _hjLocalStorageTest | Used to check if the Hotjar Tracking Script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Persists for under 100 ms. |
| Hotjar | Performance | hjViewportId | Used to store information about the user viewport such as size and dimensions. Persists for the session only. |
| Hotjar | Performance | _hjRecordingEnabled | Used when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. Persists for the session only. |
| Google Analytics | Marketing | _ga | Used to distinguish users. Persists for 2 calendar years unless deleted. |
| Google Analytics | Marketing | _gid | Used to distinguish users. Expires within 24 hours unless deleted. |
| Google Analytics | Marketing | _gat | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>. Persists for 1 hour unless deleted. |
| Google Analytics | Marketing | AMP_TOKEN | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Persists for 30 seconds to 1 year unless deleted. |
| Google Analytics | Marketing | _gac_<property-id> | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Persists for 90 days unless deleted. |
| Meta | Marketing | _fbp | Used by Meta to deliver advertising. Contains an encrypted Facebook user ID and browser ID. The cookie will receive information from this website to target and optimise advertising. Persists for 3 months unless deleted |
| Microsoft Ads | Marketing | _uetsid | Used by Microsoft Bing Ads and is a tracking cookie. It tracks and stores visits across websites. Persists for 1 day unless deleted. |
| Microsoft Ads | Marketing | _uetvid | Used by Microsoft Bing Ads and is a tracking cookie. It tracks and stores visits across websites. Persists for 1 day unless deleted. |
| Marketing | li_fat_id | Indirect identifier for Members for conversion tracking, retargeting and analytics. Persists for 30 days unless deleted. | |
| Salesforce | Marketing | visitor_id<accountid> | Tracks visitors to the website based on unique visitor ID. Persists for 6 months unless deleted. |
| Salesforce | Marketing | lpv<accountid> | Prevents multiple page views from being tracked in a 30min period. Persists for 6 months unless deleted. |
| Salesforce | Marketing | pardot | Session cookie tracking user and visitor access to forms, landing page or tracking pages. Cookie denotes an active session only and does not track the individual. Persists for 6 months unless deleted. |
| Handepay | Marketing | utm_source | Stores the source of the traffic (e.g., Google, Facebook, Email). Persists for 90 days unless deleted. |
| Handepay | Marketing | utm_medium | Stores the campaign medium (e.g., CPC, Email, Referral). Persists for 90 days unless deleted. |
| Handepay | Marketing | utm_campaign | Stores the campaign name for tracking purposes. Persists for 90 days unless deleted. |
| Handepay | Marketing | utm_term | Stores keyword data (if applicable, mainly for paid search). Persists for 90 days unless deleted. |
| Handepay | Marketing | utm_content | Stores ad variation or A/B test version to track effectiveness. Persists for 90 days unless deleted. |
| Handepay | Marketing | hp_landing_page | Stores the first landing page visited, to track the user's entry point. Persists for 90 days unless deleted. |
| Handepay | Marketing | hp_referrer | Stores the referring website, to understand where traffic is coming from. Persists for 90 days unless deleted. |
| Handepay | Marketing | hp_session_id | Stores a unique session identifier for tracking user journeys. Persists for the length of the session. |
| Handepay | Marketing | hp_conversion | Flags whether the user has completed a tracked conversion (e.g., form submission). Persists for 90 days unless deleted. |
| Handepay | Marketing | site_retargeting | Stores user interactions with our website to serve targeted ads on third-party sites (Google Display Network, etc.). Persists for 180 days unless deleted. |
| Handepay | Marketing | search_retargeting | Tracks web search activities to serve relevant ads across third-party sites. Persists for 180 days unless deleted. |
| Handepay | Marketing | link_retargeting | Adds cookies when a user accesses our site via specific links, allowing segmentation for marketing campaigns. Persists for180 days unless deleted. |
| Handepay | Marketing | display_email_retargeting | Adds a cookie when a marketing email is opened, triggering display ads on third-party sites. Persists for 180 days unless deleted. |
| Handepay | Marketing | email_retargeting | Associates website visits with an email address (when provided) for personalised email follow-ups. Persists for 180 days unless deleted. |
If you choose to manage or delete the cookies used, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
ANALYTICS SOFTWARE
Handepay use hosted web analytics software. These are hosted services provided and managed by third party companies. Handepay’s main supplier of hosted web analytics and recordings are Google, Microsoft and Salesforce. This website uses Google Analytics, a web analytics service provided by Google, Inc, Microsoft Ads, a web tracking cookies that is provided by Microsoft Corp and Pardot tracking service that is provided by Salesforce Inc.
These cookies are used to help the website analyse how users use the site. This is to help inform future product enhancements and improvements, and to diagnose any defects quicker.
The information generated by the cookie regarding our websites (including IP addresses) will be transmitted to and stored by Google, Microsoft and Salesforce on servers that may be hosted in the United States. Google, Microsoft and Salesforce will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to Handepay. Please visit the Google website, Microsoft website and Salesforce website for more information regarding their privacy.
By accepting these cookies you consent to the processing of data about you by Google, Microsoft and Salesforce in the manner and for the purposes set out above.
Last updated: April 2025
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