Status Disclosure 

 

Handepay Ltd, part of the PayPoint Group, is regulated by the Financial Conduct Authority as a credit broker.  This document is designed by the FCA to be given to consumers considering obtaining certain financial products or services, to explain what it is you are being offered. Please ensure you read this document and use the information within to decide whether the services we are introducing you to are right for you.

 

Supervision

Handepay Ltd is authorised and regulated by the Financial Conduct Authority under FRN: 673564 for limited scope credit broking activities relating to consumer hire and hire purchase only. Handepay is a not a lender.

The Financial Conduct Authority, 25 The North Colonnade, London E14 5HS, is the responsible supervisory authority under the Consumer Credit Act 1974.

You can check our regulatory status on the FCA register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082

 

Services We Provide.

Handepay is a not a lender. 

Handepay introduce customers to other financial service providers to receive services from them directly. Our introduction activities include both regulated and unregulated introduction activities and are in relation to both regulated and unregulated services.   This includes products such as card acquiring services, card payment terminal hire and other business support services such as electronic point of sale products.

We will explain the products available to you from our partners and explain the key details including the costs and  the benefits and risks with the products.. You will then be able to make your own choice about how to proceed.

We are not an independent financial advisor. We do not assess the wider market for acquiring services or terminal leasing providers nor do we provide any advice on whether the introductions we offer represent the best value you could obtain on the wider market. You should always consider your individual circumstances when entering into financial agreements. 

 

How We Get Paid 

Handepay does not charge you a fee for our credit broking or other introduction services. Typically, the partner firm we introduce you to, will pay us commission for the referral. How we get paid will depend on the type of product or service you decide to take out through us.

A flat fee payment- For some services the companies we work with pay us a flat, fixed fee when you take out services through us. The amount we get paid is the same regardless of how much you pay as a customer and our fee has no bearing on the price you pay.

A commission fee- for some services the companies you choose to buy from will pay us a commission fee. This may be a percentage of the total cost of the product or agreement you take out, or the amount of credit you take out. This could be paid a a one-off payment or could be paid over a longer period. The amount of commission we get from the provider never has any effect on what you pay or the way we display your quotes or other pricing options. 

 

Our Partners

Handepay acts as a credit broker for terminal hire provider Merchant Rentals Limited (also part of the PayPoint Group).

Handepay also has relationships with a limited number of acquiring partners including WorldPay, Evo Payments and Lloyds Bank Cardnet. Handepay’s activities as an introducer and Independent Sales Organisation (ISO) for card acquiring services are not regulated.

Handepay also has relationships with other providers of business support services such as YouLend Ltd and Smart Volution Limited. Handepay’s activities in relation to such services are not regulated.

 

Dispute Resolution & Complaints

We work hard to ensure that our credit broking activities are fair and that our communication to our customers are clear and not misleading. However, if you are unhappy with any aspect of our service please contact the Complaints Department either by writing to us at our registered address or emailing: [email protected].

We will answer any complaints as quickly as possible but always within eight weeks. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or 0300 123 9 123. 

 

Are We Covered By The Financial Services Compensation Scheme (FSCS)?

Please note that our credit broking activities are not covered by the Financial Services Compensation Scheme.