Handepay Status Disclosure

Handepay Ltd, part of the PayPoint Group, is regulated by the Financial Conduct Authority as a credit broker. This document is designed by the FCA to be given to consumers considering obtaining certain financial products or services, to explain what it is you are being offered. Please ensure you read this document and use the information within todecide whether the services we are introducing you to are right for you.

 

Supervision

Handepay Ltd is authorised and regulated by the Financial Conduct Authority under FRN: 673564 for credit broking activities. Handepay is a not a lender.

The Financial Conduct Authority, 25 The North Colonnade, London E14 5HS, is the responsible supervisory authority under the Consumer Credit Act 1974.

You can check our regulatory status on the FCA register by visiting the FCA

website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082.

 

Services We Provide

Handepay is a not a lender.

Handepay introduce customers to other financial service providers to receive services from them directly. Our introduction activities include both regulated and unregulated introduction activities and are in relation to both regulated and unregulated services. These may include products such as card acquiring services, card payment terminal hire and other business support services such as electronic point of sale products.

We will explain the products available to you from our partners and explain the key details including the costs and the benefits and risks with the products. You will then be able to make your own choice about how to proceed.

We are not an independent financial advisor. We do not assess the wider market for acquiring services, terminal leasing providers or additional business banking services providers; nor do we provide any advice on whether the introductions we offer represent the best value you could obtain on the wider market. You should always consider your individual circumstances when entering into financial agreements.

Not all of our introduction activities are regulated. This means that certain credit broking activities (for example brokering of credit products for corporate businesses) and certain other unregulated introduction activities (such as electronic point of sale services) are not afforded the same protections and are not governed by the Financial Conduct Authority. The terms and conditions of the product you receive should make this clear, however, if you are not sure, you can contact us on 0333 005 0999 for more information.

 

How We Get Paid

Handepay does not charge you a fee for our credit broking or other introduction services. Typically, the partner firm we introduce you to, will pay us commission for the referral. How we get paid will depend on the type of product or service you decide to take out through us.

 

A flat fee payment- For some services the companies we work with pay us a flat, fixed fee when you take outservices through us. The amount we get paid is the same regardless of how much you pay as a customer and our fee has no bearing on the price you pay.

A commission fee-  For some services the companies you choose to receive products or services from will pay us a commission fee. This may be a percentage of the total cost of acquiring fees or any other product or service we introduce to you. This could be paid as a one-off payment or over a longer period. This basis of the calculation for our commission is preset and agreed with  the provider and applies equally to all merchant customers. This commission is included in the quotes or other pricing options that we display. If you require further details please let us know.

 

Our Partners

Handepay acts as a credit broker for terminal hire provider Merchant Rentals Limited.

Handepay also has relationships with a limited number of acquiring partners including WorldPay, Evo Payments and Lloyds Cardnet. Handepay’s activities as an introducer and Independent Sales Organisation (ISO) for card acquiring services are not regulated.

Handepay also has relationships with other providers of business support services such as YouLend Ltd

and Smart Volution Limited. Handepay’s activities in relation to such services are not regulated.

 

Dispute Resolution & Complaints

We work hard to ensure that our credit broking activities are fair and that our communication to our customers are clear and not misleading. However, if you are unhappy with any aspect of our service please contact the ComplaintsDepartment either by writing to us at our registered address or emailing: [email protected].

If you cannot settle your complaint with us and your complaint is related to our regulated credit broking activities, youmay be entitled to refer it to the Financial Ombudsman Service by writing to them at Exchange Tower, London E14 9SR or calling 0300 123 9 123.

If your complaint does not relate to a regulated activity or service, you will not be covered by the Financial Ombudsman Service.

 

Are We Covered By The Financial Services Compensation Scheme (FSCS)?

Please note that finance products and our credit broking activities are not covered by the Financial Services Compensation Scheme.