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Merchant Reviews

Put a card machine in for me did all the work, arranged return of old handsets and got all the software set up for a smoothness transition

Lisa Armstrong is exceptionally experienced in helping customers. In my experience Lisa goes above and beyond, including today where i was helped to access my monthly statements and then lisa explained the products, so i can now achieve this myself. As far as i am concerned this service has been 1st class and 5 star. I cannot thank Lisa enough, i highly recommend Lisa @ Handepay

We recently put in a Handepay unit to take card payments in our snooker & pool hall and it has worked brilliantly. Scott Jordan came out and explained everything and got us a great deal. Younger customers can now pay by card and we don’t have to wait until they go to an atm to get payment. Was so easy to set up and staff find it easy to use. Would definitely recommend.

So far so good - Paul has handled our switch and installation which has saved us time and hopefully money. Thanks very much

PAUL WAS REFERRED TO ME FROM ONE OF MY FRIENDS HELPED ME REDUCE MY COSTS BY 40% from existinf supolier plus did the installation of the new machine all very helpful

We had the pleasure of Lisa Armstrong being recommended to us. I promised to leave a review and want to say to any business owner in and around Yorkshire if you need a payment product for your business, do not hesitate to ask Lisa to come see you. I wish I’d done this sooner tbh so I hope my review helps others who are on the fence or can’t be bothered fearing it’s hassle. It isn’t hassle at all and Lisa will handhold the whole switch. What a helpful lady and a breath of fresh. Not only does Lisa return my calls if I’ve questions , she even pops in to say hello from time to time which is nice to know I’ve a human I can contact! Lisa priced up a comparison quote, talked me through the quote , did my switch and helped me handle the cancellation which tbh was my fear, but I didn’t need to worry at all. I’ve got an upgraded machine , an excellent rep and I saved money too so it’s a win win! Very impressed , Thank you Lisa 😊

So far so good I’ve been with Handepay now for the past 6 months and Jake Brown was amazing at helping me set up the account. Not only does it give me what I need in terms of business but saves me so much money on transactions, a win win!

Everything has been top drawer so far. Switching was the best thing I have done for my business so far. Thank you

My experience with Handepay so far has been great. Zandra explained everything clearly, there were no hidden fees and I have saved a chunk of money already. I have also been impressed with their digital activity on Linkedin and web - it is reassuring to know there is substance and credibility behind the brand. Regards

I have been with Handepay for several years and had no problems with their services. Handepay are very clear with their pricing, there are no 'hidden' costs, which has been a problem with other providers. Nathan, in particular, has been very helpful with negotiating a new contract and his help has been much appreciated. I am very happy to be staying with Handepay.

We switched to Handepay when Jake came into my shop as their agent, I can honestly say he’s been a delight to work with, always at the end of the phone when we need him and pops in to check everything is ok when he’s in town.

Incredible customer service thank you for your time and help Abbey Smith 🙂

Card readers is a cut-throat business, all under-cutting each other. The Handepay salesman actually came into my bookshop and then came back at a more convenient-to-me time. He was lovely, thorough, well-able to answer my questions. The card reader is straight-forward and easy to use. It has the option to print or not. If it saves me money that will be the icing on the cake!

I recently switched our card processing to Handepay, and Tom Singleton was the rep who handled everything for us. From the first visit, Tom was friendly, knowledgeable, and clearly explained how we could save a decent amount on our transaction fees compared to our old provider. No hard sell – just honest advice tailored to our small business needs.He came out to our premises, went through all the options patiently, helped set up the new machine, and even walked me through the app and PCI compliance stuff so it wasn’t confusing. The switchover was quick with minimal downtime, and everything arrived on time.Whenever I’ve had a quick question since, Tom’s been responsive and sorted it out straight away. Really refreshing to deal with someone who actually cares about getting it right rather than just making a sale.Highly recommend Tom Singleton and Handepay if you’re looking for better rates and proper support. Thanks Tom – you’ve made a real difference!

Thank you Handepay/Anthony. My company needed to seek a new card terminal provider and Anthony Mannell from Handepay deserves a well earned 5 stars for his efforts. Helped out with existing supplier nonsense and the new machine from him was up and running within a couple of days. Lots of perks on offer and my business at RAD Tiling was able to switch over effortlessly and our monthly charges are much less too. Thank you for a job well done!

Rated 4.7 out of 5 based on 10838 reviews on

As a trusted card payment machine solutions provider - 95% of our customers recommend Handepay and have given us an ‘Excellent’ Trustpilot score. Based on 10838 Trustpilot reviews respondents - as of 22/06/2026. Read our reviews