Want to learn how to use your Ingenico terminal? Take a look at our Quick Reference Guide, featuring simple step-by-step instructions to help you complete a wide variety of daily actions.

Categories

Sales Transactions | Sales Transactions with Optional Additional Features | Authorisation and Capture Transactions Modifying Existing TransactionsAdministrationTerminal Power On/Off

Sales Transactions

Contacted Card Sale

  • Enter amount and confirm with  Green square
  • Wait for display to show Contactless logo or Insert Card, then insert card
  • When prompted, ask card holder to enter PIN and confirm with  Green square
  • Display shows Authorisation response and merchant receipt prints
  • When Print Customer Copy appears, and press  Green square to print receipt for the card holder
  • Remove Card

Contactless Card Sale

  • Enter amount and confirm with  Green square
  • Wait for display to show Contactless logo or move card closer to the display, then ask card holder to present card
  • Display shows Authorisation response and merchant receipt prints
  • When Print Customer Copy appears, press  Red square. If customer requests a receipt, press  Green square to print receipt for the card holder

MOTO Card Sale (Mail Order/Telephone Order)

  • Enter amount and confirm with  Green square
  • Wait for display to show Contactless logo or Insert Card, then type the 16 digit card number and confirm with  Green square
  • Enter valid expiry date (format MMYY) and confirm with  Green square
  • Enter CVV number and confirm with  Green square
  • Display shows Post Code, enter numeric elements of the cardholders post code (where the card is registered) and confirm with  Green square
  • Display shows Provide Address, enter house number (where the card is registered) and confirm with  Green square
  • Verify signature if available when Signature verification appears
  • Select Yes by pressing  Green square
  • The receipt for the card holder prints

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Sales Transactions with Optional Additional Features

Dynamic Currency Conversion (DCC)

The terminal automatically detects eligible cards and alerts you that the transaction amount can be converted. If prompted, always remember to ask the card holder if they would like to pay in their home currency. After the card is read by the terminal the following additional steps occur:

  • Terminal prompts Acceptance of DCC
  • Ask the card holder if they would like to pay in their home currency – benefits are: > Very competitive exchange rates > The card issuing bank should not apply any additional fees > The process is very transparent for the card holder and each receipt shows the amount in the local currency, the exchange rate applied and any commission/fees to the exchange rate as well as the amount in the card holders currency
  • Card holder can choose either Yes by pressing or  Green square No by pressing  Red square
  • Depending on the card holders decision, the transaction will be processed in the cardholders home currency or as a local currency

Cashback (Max. £100)

If this function is activated, the card holder can withdraw cash from his card. After the card is read by the terminal the following additional steps occur:

  • Terminal prompts Cashback
  • Ask the card holder is they wish to avail of Cashback
  • Card holder can choose either Yes by pressing  Green square or No by pressing  Red square
  • If Yes, enter amount and confirm with  Green square

Tip

If this function is activated, the card holder can add a tip on top of the original sale amount. After the card is read by the terminal the following additional steps occur:

  • Terminal prompts Sale with Tip
  • Card holder can choose either Yes by pressing  Green square or No by pressing  Red square
  • If yes, enter amount and confirm with  Green square

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Authorisation and Capture Transactions

Pre-Authorisation

  • Press Menu and then select Pre-Authorisation
  • Enter amount and confirm with  Green square
  • Wait for display to show Contactless logo to insert card
  • When prompted, ask card holder to enter PIN
  • Display shows Authorisation response and merchant receipt prints
  • When Print Customer Copy appears, press  Green square to print receipt for the card holder
  • Remove card

Complete a Pre-Authorisation (Capture)

  • Press Menu and then select Completion
  • When prompted The amount must not exceed the Pre-Authorisation enter amount and confirm with  Green square
  • When prompted, ask card holder to enter PIN
  • When prompted Authorisation Code enter the matching pre-authorisation by typing the numbers using the keypad - letters can be entered using the keypad plus the F4 key, e.g. an A is achieved by pressing 2 then the F4 key (note: the “Authorisation Code” must be entered exactly the same as the authorisation code printed on the pre-authorisation receipt)
  • Display shows Post Code, enter numeric elements of the cardholders post code (where the card is registered) and confirm with Green square
  • Display shows Provide Address, enter house number (where the card is registered) and confirm with  Green square
  • When Print Customer Copy appears, press  Green square to print receipt for the card holder
  • Remove card

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Modifying Existing Transactions

Void

  • Press Menu and then select Void
  • Enter receipt number and confirm with  Green square
  • Enter amount to be voided and confirm with  Green square (The amount to be voided must match the amount from the receipt number you have entered)
  • Display shows Transaction cancelled and merchant receipt prints
  • When Print Customer Copy appears, press  Green square to print receipt for the card holder

Refund

  • Press Menu and then select Refund
  • Enter amount to refund and confirm with  Green square
  • Wait for display to show Contactless logo to insert card
  • When prompted Signature verification select Yes by pressing  Green square and the receipt for the card holder prints
  • Remove card

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Administration

Reports

  • Press Yellow square and type in the admin password and confirm with  Green square
  • Select Reports and confirm with  Green square
  • Select Daily Report or Overall Report and confirm with  Green square
  • Report prints

Settlement (End of Day)

  • Press Menu and then select Settlement and confirm with  Green square
  • Settlement report prints

Adding a Cashier

  • Press Menu and then select Cashier
  • Press  Green square then select Add
  • When prompted for a Cashier ID enter a 4 digit ID and confirm with  Green square
  • When Password appears enter a 4 digit code and press  Green square
  • When Repeat password appears re-enter the 4 digit code and press  Green square

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Terminal Power On/Off

For portable and mobile terminals

  • To switch On the terminal when it is off at the base press  Green square
  • The terminal can be powered Off by simultaneously holding down  Yellow square and the full stop button

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If you require further assistance, please call the helpdesk on 0333 005 0999.

 

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