Welcome to Handepay
These products are designed to allow you to benefit from taking card payments quickly, conveniently and at the lowest possible price. At Handepay we’re always looking for complimentary services to help your business grow, you’ll find details of these below.
News and Support
Here you’ll find useful information and support regarding your Saturn Android Smart Terminal, including access to guides and information regarding additional products and services.
Please be sure to quote your Merchant ID (MID) if contacting us so that we can provide you with an efficient response to any enquiry you may have. You will find this on your welcome email.
Your home screen and available apps
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News & Support
The Handepay news & support app shows a QR code, which, when scanned provides access to technical information and user guides for your Saturn Android Smart Terminal. It also covers frequently asked questions (FAQs) and details of additional services to help grow your business.
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CastlesPay
The Castles Technology Payment App (CastlesPay) provides access to your merchant acquiring service, in order for you to collect card payments.
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Register
Register by Smart Volution is a simple, efficient and cost-effective Electronic Point of Sale (EPOS) system. Part of the Handepay Loyalty Programme. Register EPOS application is provided directly by Smart Volution Limited.
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YouLend
YouLend provides access to business finance to help you grow your business. Simply access the YouLend app and scan the QR code or click here to apply. Part of the Handepay Loyalty Programme. The YouLend service is provided directly by YouLend Limited. Handepay does not act as a lender in relation to this product.
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Collect+
Sending a parcel with Collect+ is easy. Simply get an online quote, choose your carrier and drop your parcel at one of 10,000 Collect+ service points around the UK. Part of the Handepay Loyalty Programme. The Collect+ service is provided by PayPoint Network Limited, t/a Collect+.
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Lawbite
LawBite is a third-party service provider who offers access to clear and affordable business legal advice, from a team of expert online lawyers, at discounted rates. Click here for more information. Part of the Handepay Loyalty Programme. The LawBite service is provided directly by Lawbit Limited t/a LawBite.
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Payment Loyalty
Payment Loyalty - As a Handepay customer, introduce your customers to payment loyalty that’s built into their card payments. Leverage your Saturn Android Smart Terminal to engage and reward your customers financially. Part of the Handepay Loyalty Programme. Provided directly by Payment Loyalty Limited.
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Online Payments
It's a great time to take your business online and widen your card payment options. Open up more opportunities and expandyour customers payment options. Accept card payments through your website, by sharing a secure payment link with your customers, or over the phone on your chosen device.
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Funding Circle
Funding Circle provides access to business funding available to limited companies or limited liability partnerships ONLY, to help grow your business. Part of the Handepay Loyalty Programme. Funding is provided directly by Funding Circle Ltd. Handepay does not act as a lender in relation to this product.
Register EPoS, YouLend, Collect+, LawBite, Payment Loyalty and Funding Circle are provided by third parties and are subject to their own separate commercial agreement between you and the relevant third party provider. Additional fees or charges may apply depending on the services applied for. For more information on each product, visit the relevant product page.
Quick Reference Guide
The quick reference guide is a short guide to give you useful information on your Saturn Android Smart Terminal. This includes a step by step guides on how to install your terminal and other useful tips.
Please click here for access and to download it, if you wish to do so.
Saturn Android Smart Terminal Guide
This user guide provides information for the Saturn Android Smart Terminal (S1F2), It will guide you through the sale and batch process and can be used for troubleshooting if necessary.
Please click here for access and to download it, if you wish to do so.
Customer Support Contact Details
Technical Support:
If you require technical support for your terminal, e-commerce or virtual terminal facility please call 0333 005 0999*, selecting option 1 followed by:
- Option 1 for your Spire terminal - Support is available 24/7, 365 days a year
- Option 2 for your Ingenico terminal - Support is available 24/7, 365 days a year
- Option 3 for your e-commerce or virtual terminal facility - Support is available 9.00am to 5.30pm Monday to Friday (excluding bank holidays)
- Option 4 for your Castles terminal - Support is available 24/7, 365 days a year
Merchant Statement, Reconciliation or Voice Authorisation Queries:
If you have a merchant statement, reconciliation or voice authorisation query please call 0333 005 0999*, selecting option 2. Support is available 24/7, 365 days a year.
American Express Queries:
If you have a query regarding your American Express account, please call 0333 005 0999*, selecting option 3. Support is available from 8.00am to 6.00pm Monday to Friday, and 9.00am to 5.00pm on Saturdays.
PCI DSS Queries:
If you have a PCI DSS query, please contact us on 0333 005 0999*, selecting option 6. Lines are open from 9.00am to 5.00pm Monday to Friday (excluding bank holidays).
Account Support:
To notify us of any changes to your business details such as address or telephone number, if your requirements change, or if you open a new outlet and need to arrange an additional terminal then please contact us on 0333 005 0999*, selecting option 7. Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).
Terminal Rental:
Please contact Merchant Rentals Ltd in relation to any terminal rental queries on 01942 407 980.
Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).
For any other queries please do not hesitate to call our customer support team on 0333 005 0999*, selecting option 7.
*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute.
Saturn Android Smart Terminal FAQs
Please contact the Castles Technical helpdesk on 0333 005 0999* (Option 1, Option 4) You can also view other helpful information on installation and user manuals via: S1F2 | Castles Support (castlestechsupport.com)
Please contact EVO Payments 0333 005 0999* (Option 2) or via e-mail at: [email protected]
Transaction data is available via the Business Resource Centre (BRC). Should you require support to access BRC please contact [email protected] The BRC will update as normal with payment details on the next working day provided the terminal is settled on a daily basis.
EVO Payments will publish the schedule of their 2023 merchants payment schedule on their website for expected Bank Holiday settlement timescales www.evopayments.co.uk
Please contact the Castles Technical helpdesk at 0333 005 0999* (Option 4, option 1)
Please contact Handepay on 0333 005 0999* (option 7)
Please contact Handepay on 0333 005 0999* (option 7)
Please contact Handepay and our dedicated Amendments team to assist on 0333 005 0999* (option 7)
Please contact Handepay and our dedicated Amendments team to assist on 0333 005 0999* (option 7)
Please contact Castles on 0333 005 0999* (Option 1 & Option 4)
