How to change the paper in a credit card machine

Struggling to change your card machine paper roll as a queue of customers form can be stressful. But don’t fret – follow this quick guide and your card machine will be up and running again in no time.

How to feed paper into a credit card machine

To find out how to load paper into your credit card machine, watch our short video or follow the step-by-step instructions below.



Step 1.
Lift the moulded lever on top of the printer housing

Feeding paper into card payment machine


Step 2.
Remove the old core or remainder of paper (and dispose of this responsibly)

Removing old paper from card payment machine




Step 3.
Insert the new paper roll, ensuring the run-off part of the paper is facing the front of the terminal


Inserting new paper roll into card payment machine


Please note, your machine’s exact layout may vary slightly from the above, depending on the terminal type.

Remember – the terminal burns the image onto the paper, so it must be inserted correctly. Otherwise, there will be no image on the receipt.

Where to buy credit card machine paper

You can order replacement debit and credit card machine paper rolls online from Alternatively, you can also buy them from other relevant high street and online retailers.

All Handepay’s Spire and Ingenico machines take 57mm by 40mm thermal paper rolls. If in doubt, check your terminal spec to find out exactly what you need.

Get in touch today for more help

Followed the steps above but still having issues with your Handepay terminal?
Give our 5-star rated customer service team a call on 0871 871 3888.

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised.

All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.