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How to feed paper into a credit card machine

To find out how to load paper into your credit card machine, watch our short video or follow the step-by-step instructions below.

 

Step 1.


Lift the moulded lever on top of the printer housing

card machine receipt roll

Step 2.


Remove the old core or remainder of paper (and dispose of this responsibly)

Removing card machine receipt roll

Step 3.


Insert the new paper roll, ensuring the run-off part of the paper is facing the front of the terminal

Removing card machine receipt roll

Please note, your machine’s exact layout may vary slightly from the above, depending on the terminal type.

Remember – the terminal burns the image onto the paper, so it must be inserted correctly. Otherwise, there will be no image on the receipt.

 

Where to buy credit card machine paper

You can order replacement debit and credit card machine paper rolls online from cardpaymentspares.co.uk. Alternatively, you can also buy them from other relevant high street and online retailers.

All Handepay’s Spire and Ingenico machines take 57mm by 40mm thermal paper rolls. If in doubt, check your terminal spec to find out exactly what you need.

 

Get in touch today for more help

Followed the steps above but still having issues with your Handepay terminal?
Give our 5-star rated customer service team a call on 0871 871 3888.

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Handepay Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under FRN number 673564 for credit broking.
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Financial disclaimer:

Handepay Ltd is authorised and regulated by the FCA for consumer credit under FRN 673564. Handepay is a credit broker not a lender. Handepay receives commission from the credit provider for each successful introduction it conducts.

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated by the Financial Conduct Authority for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay is not an acquirer. Your acquiring service provider will depend on the service package you choose to receive through Handepay. Handepay acts as an introducer of card acquiring services on behalf of the card acquiring service providers which include Lloyds Bank plc trading as Cardnet and EVO Payments UK.

Lloyds Bank are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Cardnet is a registered trademark of Lloyds Bank plc.

EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised. All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.