How to change the paper in a credit card machine


Struggling to change your card machine paper roll as a queue of customers form can be stressful. But don’t fret – follow this quick guide and your card machine will be up and running again in no time.



How to feed paper into a credit card machine


To find out how to load paper into your credit card machine, watch our short video or follow the step-by-step instructions below.


 

Step 1.
Lift the moulded lever on top of the printer housing



Step 1. Lift the moulded lever on top of the printer housing

Step 2.
Remove the old core or remainder of paper (and dispose of this responsibly)



Step 2. Remove the old core or remainder of paper (and dispose of this responsibly)

Step 3.
Insert the new paper roll, ensuring the run-off part of the paper is facing the front of the terminal


Step 3. Insert the new paper roll, ensuring the run-off part of the paper is facing the front of the terminal



Please note, your machine’s exact layout may vary slightly from the above, depending on the terminal type.

Remember – the terminal burns the image onto the paper, so it must be inserted correctly. Otherwise, there will be no image on the receipt.



Where to buy credit card machine paper


You can order replacement debit and credit card machine paper rolls online from cardpaymentspares.co.uk. Alternatively, you can also buy them from other relevant high street and online retailers.

All Handepay’s Spire and Ingenico machines take 57mm by 40mm thermal paper rolls. If in doubt, check your terminal spec to find out exactly what you need.


Get in touch today for more help


Followed the steps above but still having issues with your Handepay terminal?
Give our 5-star rated customer service team a call on 0871 871 3888.



Date Published: 21/09/2020



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