How to change the paper in a credit card machine
Struggling to change your card machine paper roll as a queue of customers form can be stressful. But don’t fret – follow this quick guide and your card machine will be up and running again in no time.
Lift the moulded lever on top of the printer housing
Remove the old core or remainder of paper (and dispose of this responsibly)
Insert the new paper roll, ensuring the run-off part of the paper is facing the front of the terminal
Please note, your machine’s exact layout may vary slightly from the above, depending on the terminal type.
Remember – the terminal burns the image onto the paper, so it must be inserted correctly. Otherwise, there will be no image on the receipt.
You can order replacement debit and credit card machine paper rolls online from cardpaymentspares.co.uk. Alternatively, you can also buy them from other relevant high street and online retailers.
All Handepay’s Spire and Ingenico machines take 57mm by 40mm thermal paper rolls. If in doubt, check your terminal spec to find out exactly what you need.
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