Most error codes relate to connectivity, configuration, or transaction issues. A quick reboot often resolves them. 

If you still need help, contact the technical support team for real time diagnostics by calling 0333 005 0999* selecting your acquirer then option 1 for technical support. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

• Weak signal or network drop
• Card issuer declines
• Expired or damaged cards
• Terminal software needing an update our technical support teams can run remote checks to confirm the cause.

If you still need help, please contact the technical support team for real time diagnostics by calling 0333 005 0999* selecting your acquirer then option 1 for technical support. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay provides troubleshooting guidance for common issues like connectivity, error codes, or frozen screens. If problems persist, our support team can help diagnose or replace your terminal. 

Please see link below to some How-to videos which may help with your technical issue.

View How-To Videos Here

If you still need help, contact the technical support team for real time diagnostics by calling 0333 005 0999* selecting your acquirer then option 1 for technical support.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

To change your paper roll you will need to open the printer lid, remove the old roll, insert a new one with the paper feeding outwards, and close the lid firmly. 

Please see link below to some How-to videos which may help with your technical issue.

View How-To Videos Here

If you still need help, contact the technical support team for real time diagnostics by calling 0333 005 0999* selecting your acquirer then option 1 for technical support.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Paper rolls can be ordered independently, the standard size of paper rolls for our terminals is Paper Roll Size: 57mm (W) x 40mm (DIAM.)

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*.

Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute.

Once approved, most businesses receive their terminal quickly, and set-up is designed to be very simple. Many merchants can start taking payments the same day the terminal arrives; our friendly welcome call team will give you a call to assist with any questions you may have. 

If you would like to speak to the welcome call team, please call 01942 400062*

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

No. Handepay terminals arrive pre-configured. Simply, plug them in, follow the on-screen prompts, and you will be ready to start taking card payments. Support is available if you prefer guided set up.

Please see link below to some How-to videos which may help with your setup.

View How-To Videos Here

If you still need help, please contact the technical support team by calling 0333 005 0999* selecting your acquirer then option 1 for technical support. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay supports a wide range of POS integrations. 

View POS integrations

If you would like to discuss your POS integrations, please speak to your sales advisor or call 0333 005 0999*

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

You can view and manage your business card transaction through the Handepay Mobile app. All you need to do is:

1.    Download the Handepay app from the App Store/Google Play:
2.    Register using your email address.
3.    Start enjoying all the benefits in just a few taps!

For a more detailed view of your transaction, you can access your merchant portal if you need help setting this up you can speak to your acquirer by calling 0333 005 0999* selecting your acquirer then option 2.  

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

You can access statements through your Acquirers merchant portal. Statements include transaction totals, fees, and settlement details.

For a more detailed view of your statements, you can access your merchant portal if you need help setting this up you can speak to your acquirer by calling 0333 005 0999* selecting your acquirer then option 2.  

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Most merchants receive funds the next working day, depending on their banking provider, if you would like to discuss your settlement funds, please speak to your acquirer directly by calling 0333 005 0999* selecting your acquirer then option 2.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Most merchants receive funds the next working day, depending on their banking provider. Please note that bank holidays are not classed as working days, and therefore funds will not be settled on these days. If you would like to discuss your settlement funds, please speak to your acquirer directly by calling 0333 005 0999* selecting your acquirer then option 2.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay focuses on transparent pricing. Your fees may include:

•    Transaction charges
•    Terminal rental
•    Authorisation fees
•    PCI compliance (depending on your setup) Your quote outlines all costs clearly.

Fees may include transaction charges, card scheme fees, authorisation fees, and card not present fees.

A merchant account is a special type of bank account that holds card payments before they are transferred to your business bank account. It’s required for taking card payments. 

Your Merchant Identification number (MID) identifies your business to the card networks and is used to process your business card payment transactions. 

If you are unsure on how to find your MID, customers can reach the Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Some providers offer alternatives, but they often come with higher fees or limitations. 

Yes. All terminals meet industry security standards and support encrypted transactions.

You’ll need to complete a simple annual questionnaire, please speak to the PCI helpdesk by calling 0333 005 0999* selecting your acquirer then option 5. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Contact Handepay immediately on 0333 005 0999*.  They can help investigate suspicious transactions and advise on next steps.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute.

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

You can speak to your acquirer by calling 0333 005 0999 *selecting your acquirer then option 2.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay provides UK based support for general account help. Our Support teams are available from 9.00 a.m to 5.15 p.m Monday to Friday (excluding bank holidays).

Customers can reach the Handepay Support team by downloading the Handepay Mobile APP or by calling 0333 005 0999*.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. 

Please contact Merchant Rentals Ltd in relation to any terminal rental queries on 01942 407 980. Our Merchant Rentals support teams are available from 9.00 a.m. to 5.15 p.m. Monday to Friday (excluding bank holidays).

If you have a query regarding your American Express account, please call 0333 005 0999*, selecting your acquirer then option 3. Support is available from 8.00am to 6.00pm Monday to Friday, and 9.00am to 5.00pm on Saturdays.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay provides UK based support for general account help. Customers can reach the Handepay support team by downloading the Handepay Mobile APP to download or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute.

A PDQ machine is simply another name for a card payment terminal. It processes chip and pin, contactless, and mobile wallet payments.

If you have a reconciliation or voice authorisation query, please contact your Acquirer. You can call 0333 005 0999*, selecting your acquirer then option 2.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

If you open a new outlet and need to arrange an additional terminal, customers can reach the Handepay Support team by downloading the Handepay Mobile APP to download or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

MOTO (Mail Order / Telephone Order) need to be approved by your acquirer. Once approved Handepay can offer a solution that lets you enter card details through a terminal. 

To check if you have this on your account customers can reach the support team by downloading the Handepay Mobile APP to download or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

Handepay also offers online payment gateways that allow you to accept card payments through your website. You can also use a virtual terminal for remote payments. To discuss this option customers can reach the support team by downloading the Handepay Mobile APP to download or by calling 0333 005 0999*. 

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

A MOTO payment is a “card not present” transaction where the customer provides their card details verbally or in writing.

Please see link below to some How-to videos which may help 

View How-To Videos Here

If you still need help, contact the technical support team by calling 0333 005 0999* selecting your acquirer then option 1 for technical support.

*Calls and connection to these numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute. *

A payment gateway allows your customers to pay securely on your website for goods and services. It connects your site to the payment network and processes debit and credit card transactions in real time.

Yes. The payment gateway is provided by Global Payments and is fully PCI DSS compliant.

The Global Payments Developer Portal is where you can find details on how to integrate your website, you can register for free and access their test environment here. For user guides and videos click here.

We partner with a web builder who can set you up with a website. Find out more about web builder here.

A Virtual Terminal allows you to take card payments through a secure online dashboard. You can send payment links, set up recurring payments and issue reminders, making it easy to manage payments from wherever you are. Access it from your desktop browser or mobile phone.

Find more information in our Technical Support Guides here.

No. You don’t need a website to send payment links; you can use a virtual terminal to create and send secure payments requests to customers. You can also send these from our mobile app. Download the Handepay Mobile APP here.