Trustpilot

Contents

 

1. What’s in the Box

2. Installing Your Terminal

3. Setting Your Merchant Password

4. Useful Operational Tips

5. Help & Contact Information

6. Replacement Terminal Process

7. Guides & Video Support

What’s in the Box

 

Your package includes:

  • Your payment terminal (pre‑configured and ready to use)
  • Power supply unit
  • 2 × thermal paper rolls
  • For desktop devices: network (LAN) cable

Important: Before installing your new terminal, please complete any banking or end‑of‑day settlement on your old device.

We're here to help

 

Below is a simple walkthrough to help you get started setting up your terminal. But don't worry, you will also receive a call from one of our account managers on the day your terminal is delivered to make sure you get everything set up and ready to go. If you need to talk to us before then you can give us a call on 01942 400 062.

Installing Your Terminal

 

Using a Charging Base

 

  1. Connect the power supply to the 9V socket on the charging dock.
  2. Plug the other end into a power outlet and switch it on.

 

Without a Charging Base

 

  1. Connect the power supply to the port with the lightning symbol on the terminal.
  2. Plug the other end into a power socket.

Starting up your terminal

 

  1. Press and hold the power button on the left side until the screen lights up.
  2. The terminal will initialise automatically.
  3. When the home screen appears, select the relevant application to begin trading.

 

 

Router installation (Optional)

If you’re using the optional router:

  1. Plug the LAN cable into the blue port on the supplied router.
  2. Connect the other end to your internet source (router or network socket).
  3. Plug in the power supply.
  4. When the Internet and Wi-Fi indicators turn green, you can switch on your terminal.

Setting Your Merchant Password

 

Some functions - refunds, settlements, voice referrals - require a Merchant Password.

  • Default password: 0000
  • For security, you must change this immediately to protect your business from misuse or fraud.

 

How to Change Your Password – Saturn Android

  1. Ensure the terminal is showing the sale screen.
  2. Press the Back Arrow.
  3. Select MENU → SETTINGS → PASSWORD.
  4. Enter the old password (0000 by default).
  5. Enter your new 4‑digit password.
  6. Select SAVE.

You’ll see “Save Success” once complete.

 

Guide to change your password - Saturn Android

 

 

How to Change Your Password - Vega

  1. Ensure the terminal is showing the sale screen (press red ‘X’ key to prompt it).
  2. Press the F1 key to display the Reports and Terminal Menu.
  3. Press the down arrow key to show the additional menu items.
  4. Select SETUP → PASSWORD → CHANGE from the menu.
  5. Enter the old password (0000 by default) and press OK key.
  6. Enter your new 4‑digit password and press OK key.
  7. Repeat the previous step, the terminal will beep and display TRANSACTION ACCEPTED.

Tip: Update your password every three months for added security.

 

Forgot your password?

 

Call the helpdesk with your Terminal ID and Merchant ID. A reset will be carried out, after which you must set a new password.

Handepay card machine

Useful Operational Tips

Cardholder Not Present (CNP) / Manual Entry Payments

 

From the Enter Amount screen:

  1. Key in the amount and press OK.
  2. Confirm amount by pressing CORRECT.
  3. Select MANUAL.
  4. Enter the long card number → OK.
  5. Follow the onscreen prompts:
    • Expiry date (MMYY)
    • Card Present: NO
    • CVV (last 3 digits)
    • Postcode + house number

Note: Screens may vary depending on your Acquirer.

Guide: CNP (Manual Entry) Payment – EVO

 

Guide: CNP (Manual Entry) Payment - Lloyds, Worldpay

 

 

Settlement (End‑of‑Day)

 

From the Enter Amount screen:

  1. Press Back Arrow.
  2. Select OTHERS → BATCH → SETTLE.
  3. Enter password (default 0000) → press OK.
  4. If prompted, press 0 to select “All”.
  5. The terminal will print totals once successfully settled.


Auto‑Batch: If enabled, your terminal will automatically settle between 22:00 and 23:59. Leave your terminal powered on overnight.


Guide: Settlement (End of Day) - EVO

Guide: Settlement (End of Day) - Lloyds, Worldpay

 

 

Training Mode

 

Training mode allows you to practise transactions. These are not live and no funds are processed. Training mode displays an orange background.

Enable Training Mode
Back Arrow → MENU → TRAINING → ENABLE → YES.

Disable Training Mode
Back Arrow → MENU → TRAINING → DISABLE → YES.

Guide: Enable/Disable Training Mode

 

Terminal Maintenance

 

To ensure your terminal receives updates and maintenance:

  • Keep it plugged in
  • Keep it switched on overnight

This allows technical enhancements and software updates to be applied seamlessly.

 

Help & Contact Information

 

Castles Technical Helpdesk

 

Handepay

 

Merchant Rentals

•    Phone: 01942 407 980

 

Acquirers

  • Phone: 0333 005 0999.
    • Select Option 1 for Lloyds Cardnet
    • Select Option 2 for EVO
    • Select Option 3 for Worldpay
    • Then select the appropriate option for your enquiry
Who to contact information

Replacement Terminal Process

 

If you ever need a replacement:

  1. Contact Castles Technical Helpdesk: 0333 005 0999 → Select your acquirer → Option 1
  2. Orders placed before 4pm arrive next business day (8am–6pm): Exceptions: Scottish Highlands, Islands, Isle of Man, Scilly Isles
  3. Your old terminal will be collected at the same time—have it ready in the courier’s returns box.
  4. Leave any SIM card in the old device; a new SIM will be pre‑fitted in the replacement.

 

Guides & Video Support

 

For easy-to-follow installation videos, quick reference guides and FAQ's click here.

 

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Card terminal on a counter

Calls and connection to phone numbers will vary dependent on your service provider. Typically, the cost per minute to these numbers is approx. 7p per minute


Handepay Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under FRN number 673564 for credit broking. Handepay is not a lender. Business Address: Handepay Merchant Services Westway Park, Galway Crescent, Haydock, St Helens, WA11 0GR

Handepay Logo White

Helping Businesses Grow

Handepay Ltd, registered address 1 The Boulevard, Shire Park, Welwyn Garden City, AL7 1EL.
Handepay Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under FRN number 673564 for credit broking.
Handepay is not a lender.
Trading address, Westway Park, Galway Crescent, Haydock, St Helens, WA11 0GR
© Handepay Ltd 2006 - 2026

Financial disclaimer:

Handepay Ltd is authorised and regulated by the FCA for consumer credit under FRN 673564. Handepay is a credit broker not a lender. Handepay receives commission from the credit provider for each successful introduction it conducts.

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated by the Financial Conduct Authority for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay is not an acquirer. Your acquiring service provider will depend on the service package you choose to receive through Handepay. Handepay acts as an introducer of card acquiring services on behalf of the card acquiring service providers which include Lloyds Bank plc trading as Cardnet and EVO Payments UK.

Lloyds Bank are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Cardnet is a registered trademark of Lloyds Bank plc.

EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised. All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.