The terminal automatically detects eligible cards and alerts you that the transaction amount can be converted. If prompted, always remember to ask the card holder if they would like to pay in their home currency. After the card is read by the terminal the following additional steps occur:
Terminal promptsAcceptance of DCC
Ask the card holder if they would like to pay in their home currency – benefits are: > Very competitive exchange rates > The card issuing bank should not apply any additional fees > The process is very transparent for the card holder and each receipt shows the amount in the local currency, the exchange rate applied and any commission/fees to the exchange rate as well as the amount in the card holders currency
Card holder can choose eitherYesby pressing or Noby pressing
Depending on the card holders decision, the transaction will be processed in the cardholders home currency or as a local currency
When promptedThe amount must not exceed the Pre-Authorisationenter amount and confirm with
When prompted, ask card holder to enterPIN
When promptedAuthorisation Code enter the matching pre-authorisation by typing the numbers using the keypad - letters can be entered using the keypad plus theF4key, e.g. an A is achieved by pressing2then theF4key(note: the “Authorisation Code” must be entered exactly the same as the authorisation code printed on the pre-authorisation receipt)
Display showsPost Code, enter numeric elements of the cardholders post code (where the card is registered) and confirm with
Display showsProvide Address, enter house number (where the card is registered) and confirm with
WhenPrint Customer Copyappears, press to print receipt for the card holder
Some of these cookies are necessary to ensure the website functions properly.
We also use other cookies to understand how you use our website and to make improvements based on your use, and to personalise content and marketing for you.
You can accept these cookies or manage your cookie settings here. To learn more about our cookies, visit our Cookies Policy.
We use strictly necessary cookies to make our site work. We would also like to use optional performance cookies to help us improve your use of the site and the services it offers and marketing cookies to provide you with offers. We will not set the optional cookies if you tell us you do not want us to enable them.
Strictly Nessessary Cookies
These cookies enable core functionality of the website. Without them we will not be able to provide you with the services you wish to use.
These cookies help us monitor the website and make improvements by collecting and reporting information on how you use it. These cookies collect information such as number of visitors or what pages are used most often, but do not collect information in a way that directly identifies anyone. These include Google Analytics cookies.
These cookies help provide you with relevant offers and campaign related information. These include Google Analytics cookies.
You can visit our Cookies Policy or more information about the cookies we use and our Privacy Notice for more information about our use of data and your rights.