Our Mission
& Values

 

Making card payments affordable and easy to understand is at the heart of everything we do.

Card payments can be difficult enough to understand, without the added burden of hidden fees and expensive invoices.

We make it simple.

At Handepay we truly believe that
every customer and employee counts.


Our ethos of honesty, integrity and transparency is a breath of fresh air when compared to similar merchant services companies.


Often, business owners are confused by the hidden fees that are added to their invoices and don’t have the time to decipher them, meaning that they are paying too much. In a sector notorious for unexpected charges and high costs, we offer a completely transparent pricing proposition that enables companies to accept card payments at affordable prices.

 

That’s why business owners are increasingly turning to us to help them save money and grow their company.

 



 

 


Our Story

 

Handepay was founded in 2006 by Merseyside-based entrepreneur, Andy Peake, with the belief that businesses of all sizes should be able to access an affordable way of accepting card payments from their customers. Since launch, we have grown to over 180 employees, supporting more than 28,000 business owners in the UK.

 

 

Andy Quote



 

 


 
Why choose Handepay?


Always aiming to be at the forefront of the merchant services sector, we have consistently introduced industry-leading advancements. In 2009, we were one of the first to market with updated card terminals that could run over a Wi-Fi connection, rather than the standard Bluetooth. Contactless terminals were added to our product offering in 2013, along with improvements to mobile terminal connectivity.


In October 2015, we revolutionised the card payments market by introducing a new pricing scheme. In a sector notorious for hidden fees and high invoices, we offer an industry-leading transparent pricing solution:

 

NO minimum monthly service charge (MMSC)

NO PCI DSS compliance and non-compliance fees

NO authorisation fees

NO fees for online statements or Business Resource Centre

NO joining fees


Our distinctive pricing has made card payment acceptance simpler and more affordable for independent business owners. Businesses who accept card payments with Handepay can maximise their profits, paying low fees without concealed extra charges.

 

 

 

 


Our Leadership Team

 

Handepay is owner-managed, with all key stakeholders in full time employment with the company – a rare feat for a business of our size! This ever-present leadership team have driven the growth of the company, investing heavily in new products, training and recruitment since launch.

 

  • Andy Peake

    Chief Executive Officer

  • Mark Latham

    Chief Commercial Officer

  • Ian Kennedy

    Sales Director

  • Andy Macauley

    Chief Operating Officer

  • Rob Gaskell

    Chief Financial Officer

  • John McKean

    IT Director

 


 


We have over 100 team members at our head office in Haydock, Merseyside; and over 70 advisors across the UK. This allows us to help businesses in the most convenient way for them. We aren’t limited to phone and email contact; we also provide a face to face service that many of our competitors do not.

 

“Every customer counts.
Every employee counts.”

 

We make sure that everyone in our team has a great work-life balance. Our office team are treated to monthly events including barbeques and an ice cream van during the summer months, as well as an annual black tie gala dinner and awards. Our advisors in the field are given the freedom to work in their local area, with contributions to travel costs.

 

 

 

Our employee survey revealed that over 90% of our workforce are proud of the work they do and feel like they are treated with dignity and respect. What’s more, 98% of our employees would recommend working here to others!

 

Want to join our team?

 

 

 

 

Our Successes

 

We make accepting card payments simpler to understand, giving guidance and advice about common hidden fees that many business owners don’t realise they’re paying. We have thousands of happy customers, who choose to give us fantastic feedback. We let them do the talking in our advertising, featuring testimonials from real customers in our marketing.

 

 

 

 

trustpilot

 

 

 

Our Wins

 

Our merchant services are well respected within the industry and national business community, and we are proud to have been nominated for some prestigious awards, with a few great wins

 

Awards we have won

 

Best SME Card Payment Processing Specialists 2019 – UK Enterprise Awards
Customer Commitment Award 2019 - St Helens Chamber
Platinum Partner Award for Excellence in Sales Execution and Outstanding
Customer Experience 2018 - EVO Payments
Fastest Growing European ISO 2017 - EVO Payments

 

Our nominations

Best Service to Business – Card and Payment Awards
Best In-Store Payments Solution – Payments Awards
Employer of the Year – Invest in St. Helens Business Awards
Best Medium / Large Business – Invest in St. Helens Business Awards
Employer of the Year – St. Helens Chamber Business Awards
Customer Centric Organisation - UK Business Awards



 

Our work with the
Steve Prescott Foundation

 

 

In 2016, we partnered with local charity, The Steve Prescott Foundation, raising over £27,500 for the cause to date. The charity was a poignant choice, with many of our team impacted by the work the charity carries out. Since launching the partnership, members of our team have taken part and volunteered in a range of fundraising events. These include sporting events such as 10k runs and the Handepay St. Helens Triathlon, coupled with office fundraising of raffles and donations.