Handepay's Cookies Policy

Handepay Cookies Policy


What are cookies?


A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies benefit both you, the site user; and us, the site owner. They are used in a variety of ways to improve your online browsing experience.

For users browsing the internet, cookies make your experience faster and more seamless. They allow search engines to auto-fill your searches, to place online orders securely and tailor marketing messages so you only see relevant adverts.

Cookies allow website owners to analyse user behaviour on their website. It allows them to view popular pages, see how long users spend browsing and understand where their target market is based.
Here at Handepay, we use cookies to give you the best browsing experience while helping us to improve our website.

What cookies does Handepay use?


We haven’t implemented any first-party cookies on our website, however access to our website server requires one cookie.

It is called the ARRAffinity cookie, which helps optimise your browsing experience with our server. It is provided by Windows Azure cloud platform and is necessary to allow this cookie to use our website.

What about third-party cookies?


Our website uses some third-party cookies to help us to provide you with a good experience while you browse.

We use Google Analytics, one of the largest and widely trusted analytics platforms available. This platform allows us to analyse user behaviour on our website and make improvements to provide the best on-site experience.
Behaviour analysed includes pages visited, time spent on the site and how you found the Handepay website.

In doing so, Google stores cookies on your browser to identify your browsing session and activity.
Other third-party cookies include those from Vimeo, our video hosting software, and Trustpilot, the independent review platform.

The cookies you may see used are:

  • _ga - to distinguish users on Google Analytics
  • _gid - to distinguish users on Google Analytics
  • _gat - to throttle request rate on Google Analytics
  • Vuid – to display embedded videos from Vimeo


We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.


For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.


Can I refuse or opt out of cookies?


When you visited our website for the first time, you were given the option to Agree or Disagree with any cookies we may choose to use.

If you have changed your mind since your first visit, simply visit your browser settings to alter your selection. For most browsers, you will be able to find these options under the Privacy or Content headings.

However, if you do choose to block cookies, you may notice a reduction in functionality on certain parts of our website and others you visit. It is recommended to leave cookies active, to receive the most seamless browsing experience.

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