Key benefits of accepting contactless card payments in your business

Contactless card payments can make your business more productive and improve the customer experience, here’s how

Contactless payment with Handepay Card Payment Machine showing Switch & Save



Payment types via phone, contactless, watch and phone

Around a quarter of card payments in-store were made using contactless technology at the beginning of 2020, totalling roughly £3.3bn every month, according to the UK Cards Association.

Due to the COVID-19 pandemic, the use of contactless card payments soared during the summer of 2020, with many retailers opting to go fully cashless.

Even the World Health Organisation recommended using contactless card payments as a means of making safer payments during the crisis.

It’s a far cry from the days when customers would drop a pocket full of change on shop counters, painstakingly counting out what they owed.

Cash usage is falling each year, with only 1 in 10 shoppers paying using coins and notes each month reported last year.

Even Chip and PIN, a major leap forward in payment technology, often led to embarrassing moments with customers struggling to remember yet another security PIN, while impatient customers formed long queues behind them.

Contactless card payments have made in-store payments far easier for businesses and shoppers alike, improving customer experience while removing many burdens on companies, giving them the chance to be more productive with their time.

If you’re still on the fence about whether to start accepting contactless card payments in your business, check out these top benefits and see if it changes your mind.

Better customer experience

Waiting in a long queue to pay for your shopping is frustrating, especially when you’re in a rush. Offering contactless card payments provides a much more
seamless user experience.

With contactless payments processing in a matter of seconds, they are the perfect way to improve customer experience. Your customers can simply tap their card to pay and get on with their day.


Laptop and phone in use

Green shield with a green tick

It’s safe and secure

Accepting contactless payments allows you to minimise cash usage and handling.

Not only does this shorten the amount of time ‘cashing up’ at the end of a busy day, but you’ll also reduce your risk of accepting counterfeit money.

Your customers can rest assured that their payment is secure.

Contactless cards and mobile wallets are equipped with strict security

It’s more hygienic

Improved payment hygiene has always been a benefit of contactless payments, but it’s currently more vital than ever.

The COVID-19 pandemic has changed how both consumers and businesses operate, with consideration now being given to social distancing and reducing contact with others in public.

Paying using contactless eliminates the need to touch a physical card terminal, giving you and your customers peace of mind when transacting.

Card payment machine for customer to pay by card

Mobile wallets in use

Mobile wallets are increasing in popularity

Cash or card used to be the only way to pay, but increasing numbers of consumers are now using other payment methods, such as mobile wallets.

Apple Pay, Google Pay and Samsung Pay are the three most well-known mobile wallets, installed as standard on many mobile phones and smart devices.

They allow customers to use a digital version of their contactless card to make a payment, using secure encryption and biometric approval methods, such as fingerprint or facial recognition.

It is predicted that by 2023, 25.5% of smartphone users will make at least one mobile payment in a six-month window.

Failing to adapt to contactless payments means that you could miss out on potential customer demographic.

Increased transaction value

This summer, the contactless card payment limit rose again to £45.

The limit for mobile wallet payments can be unlimited in some cases, with a maximum transaction value determined by a shopper’s acquirer.

Offering contactless is a huge benefit to businesses whose average transaction value is below the new threshold.

Shoppers are no longer limited to the cash they are carrying, and contactless payments allow for quick, impulse purchases with higher cash value

Person drawing a graph to show upward trend

Customers expect contactless

Let’s be honest, most customers’ first instinct now is to tap their card against a machine rather than pay using Chip and PIN.

It can be quite the surprise if a business doesn’t offer contactless payments.

Making sure your business stands out and gives the best impression possible is essential to winning repeat custom and can be aided by adapting and improving
your payment process.

All Handepay card terminals are contactless enabled as standard, accepting contactless cards and mobile wallets.

We provide the perfect in-store payment solution at cost-effective prices, to help you improve customer experience and maximise sales.

Find out more about contactless card payments and discover the perfect contactless payment solution for your business.

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised.

All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.