Dynamic currency conversion

It might sound complicated, but dynamic currency conversion is something most of us have already experienced at some point – as a customer or from a business perspective.

Whether you’re already offering dynamic currency conversion and want to understand it better, or are totally new to it, read on for our complete guide to find out more.

What is dynamic currency conversion?


Dynamic currency conversion – also known as DCC – lets travellers make a debit or credit card purchase in a foreign country using their native currency (rather than the local currency). So, a Brit on holiday in Greece can pay in pound sterling rather than euros.

The dynamic currency conversion feature can also apply to ATM withdrawals.

Understanding dynamic currency conversion

Whether they’ve bought a holiday souvenir in Spain, or shopped online on a US-based website, most UK consumers are aware that credit and debit card providers usually charge a fee for transactions or cash withdrawals made abroad. These are known as currency conversion fees, which dynamic currency conversion is one example of.

While most currency conversion fees are charged to the customer by their bank or credit card provider, dynamic currency conversion fees are charged by the merchant or retailer instead.








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How does dynamic currency conversion work?

The option of whether or not to use dynamic currency conversion is usually posed as a question to the cardholder.

For example, a British holidaymaker in Thailand will be asked on the POS terminal or ATM screen whether they want to pay or withdraw cash in pounds (using dynamic currency conversion) or Thai baht (without using dynamic currency conversion).

If they choose pound sterling, they’ll see how much they’re going to be charged there and then. If they choose the local currency, they’ll need to check their online banking or next statement to see what they’ve paid in pounds.


Dynamic currency conversion is optional, and customers have the right to decline and pay in the local currency instead.

The benefits of dynamic currency conversion


For customers

  • The currency conversion happens in real-time, when they’re at the POS or ATM, so they’ll know exactly what they’re spending in their currency
  • They can make price comparisons more easily when abroad or shopping on a foreign website

For retailers and merchants

  • Increased revenue potential – you can accept a foreign customer’s overseas-issued credit or debit card
  • Improved customer experience – you can give your international customers a choice about which currency they pay in
  • You’ll get a share of the commission for every transaction made using dynamic currency conversion
  • No exchange rate surprises for your foreign customers, which can reduce disputes

The drawbacks of dynamic currency conversion

While there aren’t necessarily many cons to dynamic currency conversion for retailers and merchants, there are for your customers.

The fees a cardholder will pay if they choose to use dynamic currency conversion are usually higher overall, because they often include an extra markup that leaves customers more out of pocket than if they’d paid in the local currency.

Plus, customers won’t know whether they’ve been charged any additional foreign transaction fees by their credit or debit card provider (and what these are) until after the transaction.

This is why travellers are often advised to pay in local currency, rather than their own.

How to stay compliant

As a retailer or merchant, you must remember that despite the benefits of dynamic currency conversion, it’s ultimately up to the cardholder whether they choose to pay in their currency or the local one.

There’s no need to learn how to use any new technology, as your card payment system automatically detects international cards for you. It will then give your customers the option to use your dynamic currency conversion option to pay.

What you can do is make sure your staff are trained on dynamic currency conversion and understand how to take customers through it.



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Dynamic currency conversion for card payment systems

Businesses have the option to install a card payment system that allows dynamic currency conversion. If you want your international customers to be able to see and pay for purchases in their native currency, get in touch with us today and find out more about dynamic currency conversion.

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

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All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.