How to install a card machine


Great news – your new terminal has arrived and you’re ready to start taking card payments. But how do you get everything set up? Make sure you’ve got your Merchant Identification Number (MID) to hand, then read on for our fuss-free guide to what’s included in your card machine box, and easy step-by-step instructions for setting up your countertop, portable or mobile device.

What you will need


Countertop
What’s included in your box?

 

 

Countertop equipment needed for machine

 

As well as your countertop card machine you can expect to find a power supply, Ethernet cable and phone cable. These will power your machine and connect it to your phone line or broadband. Also included will be window decal, to advertise that you take card payments, two paper rolls so you can print receipts, and a quick reference guide to operating your card payment machine.



Portable
What’s included in your box?

 

Portable equipment for card machine

 

Alongside your portable card machine, you’ll find a charging dock + pin – to charge your terminal when it’s not in use – as well as a power supply for your charging dock. The box will also include a Netis router, for taking payments wirelessly, a window decal to advertise that you can take card payments, two receipt paper rolls and a guide to operating your machine.



Mobile
What’s included in your box?

 

Mobile card machine equipment

 

Your box will include a charging dock and power supply for your machine, two paper rolls so you can start taking payments and printing receipts straight away, and a quick reference guide for your device. You’ll also find a window decal to promote that you can take card payments, and your mobile card machine itself, of course.

 

 

How to install your card machine

Handepay Card Machine being held

Installing your countertop card machine

Step 1. Terminal connections

  • Place the terminal face down on a flat surface, push the two tabs upwards and remove the rear cover
  • Remove the cable tidy
  • Thread the black power supply cable to the right of the cable tidy recess and insert the plug into the rear of the terminal
  • Thread the telephone cable through the cable tidy recess and insert the plug into the socket with the blue LINE label
  • Connecting the terminal to an internet connection point? Thread the network cable to the left of the cable tidy recess and insert the plug into the socket labelled LAN instead
  • Refit the cable tidy and push the rear cover until you hear a ‘click’
  • Finally, connect the telephone cable to the telephone socket, and the network cable (if required) to your internet connection point

Paper rolls used to print receipts from Card Mahcines

Step 2. Paper roll installation

  • With the terminal facing up, gently pull upwards on the lever found in the middle of the printer floor
  • Remove any packing material from the paper roll
  • Slot the paper roll into place in the machine, ensuring the free paper end is at the screen-end of the compartment, facing outwards
  • Pull 10cm of the paper until it protrudes from the top of the terminal
  • Once the paper roll is installed, close the printer door, pushing until you hear a ‘click’
  • Remove the excess paper by pulling down and tearing along the serrated edge

 

Handepay Card Machine close up buttons on the machine

Step 3. Turning on the terminal

  • Connect the power supply to a nearby electrical outlet
  • Hold down the power button (located to the right of the menu buttons) until the display illuminates and the terminal beeps
  • Remove any protective film from the display


For step by step advice on transactions and end of the day/shift change procedures, please refer to your quick reference guide.

Installing your portable card machine

Step 1: Terminal battery installation

  • Place the terminal face down on a flat surface and remove the battery cover by applying gentle pressure to the tab and pulling upward
  • Insert the battery into the terminal
  • Replace the cover

Close up of cancel and clear buttons on card payment machine

Step 2. Paper roll installation

  • With the terminal facing up, gently pull upwards on the lever found in the middle of the printer floor
  • Remove any packing material from the paper roll
  • Slot the paper roll into place in the machine, ensuring the free paper end is at the screen-end of the compartment, facing outwards
  • Pull 10cm of paper until it protrudes from the top of the terminal
  • Once the paper roll is installed, close the printer door, pressing until you hear a ‘click’
  • Remove the excess paper by pulling down and tearing along the serrated edge

 

Step 3. Charging stand connection

  • Don’t turn the power on until instructed
  • Plug the power supply into the charging stand (if supplied)
  • A red light on the charging stand will show the power is present



Step 4. Wi-Fi access point connection

  • Ensure your terminal remains switched off
  • Plug the power cable into the back of the access point
  • The Wi-Fi network cable must be plugged into the blue LAN socket on the access point
  • Plug the other end of the network cable into your internet source
  • If there is a successful Ethernet connection, the WAN light on the front of the access point will be solid green and the SYS light will flash on and off (don’t proceed to step 5 until there’s a successful Ethernet connection)

 

Step 5. Charging the terminal

  • Place the terminal on the stand (if supplied) or insert the power supply connector directly into the rear of the terminal
  • Plug the power supply into the electrical outlet and switch the power supply on
  • Charge the battery for two to four hours, until it’s fully charged
  • When not in use, leave the terminal on the stand (if supplied) or connect to the power supply, to maintain charge



Step 6. Turning on the terminal

  • Once you’ve completed steps 1–6, hold down the power button (located to the right of the menu buttons) until the display illuminates and the terminal beeps
  • Remove any protective film from the display



For step by step advice on transactions and battery information, please refer to your quick reference guide.

 

 

 

 

 

Handepay Card Machine being held

 

 

 

 

 

 

 

 

Paper rolls

 

 

 

 

 

Watch our installation video


For more help, check out our easy-to-follow portable card machine installation video:

 

Installing your mobile card machine

Step 1: Terminal battery installation

  • Place the terminal face down on a flat surface and remove the battery cover by applying gentle pressure on the tab and pulling upward
  • If a SIM is not pre-fitted, insert the supplied SIM into the socket marked SIM1 (for GPRS or 3G versions only)
  • Remove the packing material and insert the battery into the terminal
  • Replace the cover

 

Step 2. Paper roll installation

  • Place the terminal face down on a flat surface and remove the battery cover by applying gentle pressure on the tab and pulling upward
  • If a SIM is not pre-fitted, insert the supplied SIM into the socket marked SIM1 (for GPRS or 3G versions only)
  • Remove the packing material and insert the battery into the terminal
  • Replace the cover

 

Step 3. Charging the terminal

  • Take the power supply and plug the small connector into the rear of the terminal
  • Only once this is done should you plug the power supply into the electrical outlet
  • Charge the battery for two to four hours, until it’s fully charged
  • Battery status is indicated in the top right-hand corner of the display when the terminal is switched on
  • When not in use, you can leave the terminal connected to the power supply to maintain charge

 

Step 4. Turning on the terminal

  • Hold down the power button (located to the right of the menu buttons) until the display illuminates and the terminal beeps
  • Remove any protective film from the display



For step by step advice on transactions and end of the day/shift change procedures, please refer to the quick reference guide that came with your terminal.

 

 

 

 

Rolls of paper

 

 

 

 

 

 

 

Close up of card payment machine on clear and enter buttons

 

 

 

 

Handepay Card Machine being held

Get in touch


For more help and advice on how to install a credit card machine, get in touch with our team.

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised.

All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.