How to install a card machine

Great news – your new terminal has arrived and you’re ready to start taking card payments. But how do you get everything set up? Make sure you’ve got your Merchant Identification Number (MID) to hand, then read on for our fuss-free guide to what’s included in your card machine box, and easy step-by-step instructions for setting up your countertop, portable or mobile device.

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> How to install your card machine
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Three people looking at a laptop screen

What you will need

Countertop
What’s included in your box?

Countertop equipment needed for machine

As well as your countertop card machine you can expect to find a power supply, Ethernet cable and phone cable. These will power your machine and connect it to your phone line or broadband. Also included will be window decal, to advertise that you take card payments, two paper rolls so you can print receipts, and a quick reference guide to operating your card payment machine.

How to install your card machine

Handepay Card Machine being held

Installing your countertop card machine

Step 1. Terminal connections

Place the terminal face down on a flat surface, push the two tabs upwards and remove the rear cover
Remove the cable tidy
Thread the black power supply cable to the right of the cable tidy recess and insert the plug into the rear of the terminal
Thread the telephone cable through the cable tidy recess and insert the plug into the socket with the blue LINE label
Connecting the terminal to an internet connection point? Thread the network cable to the left of the cable tidy recess and insert the plug into the socket labelled LAN instead
Refit the cable tidy and push the rear cover until you hear a ‘click’
Finally, connect the telephone cable to the telephone socket, and the network cable (if required) to your internet connection point

Paper rolls used to print receipts from Card Mahcines

Step 2. Paper roll installation

With the terminal facing up, gently pull upwards on the lever found in the middle of the printer floor
Remove any packing material from the paper roll
Slot the paper roll into place in the machine, ensuring the free paper end is at the screen-end of the compartment, facing outwards
Pull 10cm of the paper until it protrudes from the top of the terminal
Once the paper roll is installed, close the printer door, pushing until you hear a ‘click’
Remove the excess paper by pulling down and tearing along the serrated edge

Handepay Card Machine close up buttons on the machine

Step 3. Turning on the terminal

Connect the power supply to a nearby electrical outlet
Hold down the power button (located to the right of the menu buttons) until the display illuminates and the terminal beeps
Remove any protective film from the display

For step by step advice on transactions and end of the day/shift change procedures, please refer to your quick reference guide.