Contactless Limit Increase

The single transaction contactless payment threshold is increasing to £100 from the 15th October 2021.

The contactless threshold for multiple transactions will also increase from £130 to £300.

Your terminal will need to update for the new contactless limit to be applied. 

The steps you need to take and the date your machine will update from will depend on your terminal type. Select your terminal type from the list below for more information.

What do you need to do?

The steps you need to take and the date your machine will update from will depend on your terminal type and your acquirer. Select your terminal type and acquirer for more information.

Castles/Spire – EVO

The Castles/Spire terminals will pull down the download during their monthly heartbeat from Monday 18th October. If download fails, Castles Technology will contact you in November and support the merchant with the update.

Castles/Spire – Worldpay

Please click here for further information 

Ingenico –Worldpay

Please click here for further information

Ingenico – EVO

The update is available from 18th October 2021.

Ingenico terminals will initiate the download when you carry out your end of day settlement process. If download fails on the Ingenico terminals, EVO will reach out to you directly.

 

If you’re unsure about which terminal you have, please email HP.Customer.Support@handepay.co.uk

To speak to customer support please call:

Existing customers (EVO acquired) phone:

0333 005 0999, option 7

Existing customers (Worldpay acquired) phone:

0871 871 3888, option 4

How does the new limit benefit you?

The FCA states that the contactless limit increase will ‘improve convenience for consumers and merchants. In future we could see more consumers using contactless card payments for higher value transactions … without needing to use Chip and PIN.’

Read the FCA’s full statement here: FCA confirms the increase in thresholds for contactless payments | FCA

Are there any risks?

With regards to the risk of fraud, the FCA has stated that ‘no material increase in fraudulent transactions has been observed in other countries where the contactless limit increased to the equivalent of £100 or above.’

Please note, the update of the contactless limit to £100 is a compliance change in line with Cardscheme rules and terminals must be updated in line with this. Some banks are allowing their customers to set their own contactless limits on consumer cards.

Get in touch

If you’re unsure about which terminal you have, please email HP.Customer.Support@handepay.co.uk

 

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