Your Handepay upgrade

 

At Handepay, we’re committed to ensuring you receive up-to-date technology to protect your business and your customers. We have contacted you to advise how we are supporting you with upgrading your card payment machine.

 

Why do I need to upgrade?

 

We have contacted you to advise you that your existing card machine will need to be replaced to ensure it is operating an up-to-date industry security standard*.

 

Although your card machine may appear to be working properly, from December 2023 it will no longer be supported by the manufacturer and will not receive any further software or security updates. This means that if the card machine fails, it will not be able to be fixed and will need to be upgraded to ensure it is secure.

 

*Your card payment machine continues to remain compliant with the required minimum operational security standards.


Information and Support

 

What should I do when I receive my new card machine?

 

You can follow the instructions provided in the box to install the card machine as soon as you receive it. Before setting up your new card machine, please ensure you have performed an end of day settlement on your old card machine.

Within 72 hours of receiving your new card machine you will also receive a welcome call from Castles Technical Helpdesk who will help you to install and set up your new card machine if you have not already done so.

Your old card machine will be switched off by the leasing company (Merchant Rentals Ltd) within 11 working days after safe receipt of your new card machine. Please dispose of or recycle your old card machine safely, it will no longer be required, and we do not need you to return it to us. 

Technical Support:

If you require technical support please contact:

EVO acquired customers: 0333 005 0999**, selecting option 1 followed by option 4 and option 1.  

Worldpay acquired customers: 0871 871 3888**, selecting option 1 followed by option 1.

Support is available 24/7, 365 days a year.

Account Support:

To notify us of any changes to your business details such as address or telephone number, if your requirements change, or if you require any additional information about your card machine upgrade, please contact us on 01942 400077 or email [email protected]. Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).

 

Terminal Rental:

Please contact Merchant Rentals Ltd in relation to any terminal rental queries on 01942 407 980.

Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).




**Calls and connection to these numbers will vary dependent on your service provider. Typically the cost per minute to these numbers is approx. 7p per minute.

Quick Reference Guide

The quick reference guide is a short guide to give you useful information on your Saturn Android Smart Terminal. This includes a step by step guides on how to install your terminal and other useful tips.

 

Please click here for access and to download it, if you wish to do so.

 

 

 

Saturn Android Smart Terminal Guide

This user guide provides information for the Saturn Android Smart Terminal (S1F2), It will guide you through the sale and batch process and can be used for troubleshooting if necessary.

 

Please click here for access and to download it, if you wish to do so.

Saturn Android Smart Terminal FAQs

 

How do I obtain technical support for the Saturn Android Smart Terminal (S1F2)?

Please contact the Castles Technical helpdesk on 0333 005 0999** for EVO acquired customers (Option 1, Option 4) or 0871871 3888** for Worldpay acquired customers (Option 1, Option 1). You can also view other helpful information on installation and user manuals via: S1F2 | Castles Support (castlestechsupport.com)

How do I obtain additional information around payment timings?

If you are an EVO acquired customer, please contact 0333 005 0999** (Option 2) or via e-mail at: [email protected].

If you are a Worldpay acquired customer, please contact 0845 761 6263** for Worldpay acquired customers (Option 1, Option 1).

How do I see the details of the transactions included in the settlement amounts?

Transaction data is available via the Business Resource Centre (BRC) for EVO acquired customers. Should you require support to access BRC please contact [email protected] The BRC will update as normal with payment details on the next working day provided the terminal is settled on a daily basis.

Will Settlement Timescales Differ for UK Bank Holidays?

EVO Payments will publish the schedule of their 2023 merchants payment schedule on their website for expected Bank Holiday settlement timescales www.evopayments.co.uk

Who do I contact if I need training on how to use my terminal?

Please contact the Castles Technical helpdesk on 0333 005 0999** for EVO acquired customers (Option 1, Option 4) or 0871871 3888** for Worldpay acquired customers (Option 1, Option 1).

Handepay loyalty programme

 

As a Handepay customer you’ll have access to a range of products and services, provided by Handepay and its carefully selected partners, to help you run your business to its full potential.

 

Handepay Business Finance

 

Handepay Business Finance

As a Handepay customer, your business can free up capital to enable business growth with no disruption to cash flow.

 

Learn more here

 

ATM Handepay Loyalty Programme

 

ATMs | Part of the Handepay Loyalty Programme

As a Handepay customer, reduce cash banking costs, earn excellent commission and provide a valuable service to your community, with a PayPoint ATM.

 

Learn more here

 

 

Trustpilot rated excellent by our customers

 

Saving you money on your card processing fees.

CARD PAYMENT SOLUTIONS

USEFUL LINKS

GET IN TOUCH

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

Editorial disclaimer:

The information we provide does not constitute financial advice and might not apply to your business. Always carry out research into your business’ needs when choosing a new merchant services provider.

Sometimes, we link to other third-party websites to provide you with additional information. At the time of publication, we consider the information accurate, however, we do not have control over their content and are not responsible if any information on these websites change.

The products we display on our website are for illustrative purposes only - if your business requires additional facilities, you may receive a different model than advertised.

All of the information contained on this website, including fees, services and functionality, are correct at time of publishing. E&OE.

  • New sales enquiries phone:
    0800 377 7382
  • Existing customers
    (EVO acquired) phone:
    0333 005 0999
  • Existing customers
    (Worldpay acquired) phone:
    0871 871 3888
  • Email
    [email protected]

Handepay Ltd, registered address 1 The Boulevard, Shire Park, Welwyn Garden City, AL7 1EL.
Handepay Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under FRN number 673564 for credit broking.
Handepay is not a lender.
Trading address, Westway Park, Galway Crescent, Haydock, St Helens, WA11 0GR
Cookie Settings | © Handepay Ltd 2017 - 2024

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