Your Handepay upgrade
At Handepay, we’re committed to ensuring you receive up-to-date technology to protect your business and your customers. We have contacted you to advise how we are supporting you with upgrading your card payment machine.
Why do I need to upgrade?
We have contacted you to advise you that your existing card machine will need to be replaced to ensure it is operating an up-to-date industry security standard*.
Although your card machine may appear to be working properly, from December 2023 it will no longer be supported by the manufacturer and will not receive any further software or security updates. This means that if the card machine fails, it will not be able to be fixed and will need to be upgraded to ensure it is secure.
*Your card payment machine continues to remain compliant with the required minimum operational security standards.
Information and Support
What should I do when I receive my new card machine?
You can follow the instructions provided in the box to install the card machine as soon as you receive it. Before setting up your new card machine, please ensure you have performed an end of day settlement on your old card machine.
Within 72 hours of receiving your new card machine you will also receive a welcome call from Castles Technical Helpdesk who will help you to install and set up your new card machine if you have not already done so.
Your old card machine will be switched off by the leasing company (Merchant Rentals Ltd) within 11 working days after safe receipt of your new card machine. Please dispose of or recycle your old card machine safely, it will no longer be required, and we do not need you to return it to us.
If you require technical support please contact:
EVO acquired customers: 0333 005 0999**, selecting option 1 followed by option 4 and option 1.
Worldpay acquired customers: 0871 871 3888**, selecting option 1 followed by option 1.
Support is available 24/7, 365 days a year.
To notify us of any changes to your business details such as address or telephone number, if your requirements change, or if you require any additional information about your card machine upgrade, please contact us on 01942 400077 or email [email protected]. Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).
Please contact Merchant Rentals Ltd in relation to any terminal rental queries on 01942 407 980.
Lines are open from 9.00am to 5.15pm Monday to Friday (excluding bank holidays).
**Calls and connection to these numbers will vary dependent on your service provider. Typically the cost per minute to these numbers is approx. 7p per minute.
Quick Reference Guide
The quick reference guide is a short guide to give you useful information on your Saturn Android Smart Terminal. This includes a step by step guides on how to install your terminal and other useful tips.
Saturn Android Smart Terminal Guide
This user guide provides information for the Saturn Android Smart Terminal (S1F2), It will guide you through the sale and batch process and can be used for troubleshooting if necessary.
Saturn Android Smart Terminal FAQs
Please contact the Castles Technical helpdesk on 0333 005 0999** for EVO acquired customers (Option 1, Option 4) or 0871871 3888** for Worldpay acquired customers (Option 1, Option 1). You can also view other helpful information on installation and user manuals via: S1F2 | Castles Support (castlestechsupport.com)
If you are an EVO acquired customer, please contact 0333 005 0999** (Option 2) or via e-mail at: [email protected].
If you are a Worldpay acquired customer, please contact 0845 761 6263** for Worldpay acquired customers (Option 1, Option 1).
Transaction data is available via the Business Resource Centre (BRC) for EVO acquired customers. Should you require support to access BRC please contact [email protected] The BRC will update as normal with payment details on the next working day provided the terminal is settled on a daily basis.
EVO Payments will publish the schedule of their 2023 merchants payment schedule on their website for expected Bank Holiday settlement timescales www.evopayments.co.uk
Please contact the Castles Technical helpdesk on 0333 005 0999** for EVO acquired customers (Option 1, Option 4) or 0871871 3888** for Worldpay acquired customers (Option 1, Option 1).
Handepay loyalty programme
As a Handepay customer you’ll have access to a range of products and services, provided by Handepay and its carefully selected partners, to help you run your business to its full potential.
Handepay Business Finance
As a Handepay customer, your business can free up capital to enable business growth with no disruption to cash flow.
ATMs | Part of the Handepay Loyalty Programme
As a Handepay customer, reduce cash banking costs, earn excellent commission and provide a valuable service to your community, with a PayPoint ATM.
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