Founded over 25 years ago, Health Rack is a family run business providing health supplements, slimming products, sports nutrition and essential oils both in-store and online. With headquarters in Preston and retail outlets in 14 locations across Yorkshire and the North West of England, Health Rack’s core aim is to supply great quality health supplements at value for money prices without any gimmicks.

Director, Gary Bailey, discusses the importance of low card processing fees and tells us how switching his card processing provider for all Health Rack retail outlets to Handepay has made a significant impact on service, sales, costs and customer satisfaction.

In a society where card payments are now overtaking cash, it’s very important for a business to provide the option of paying by card both in store and online. Health Rack has offered card payment for a number of years now and our customers expect this service, with 46% choosing to pay by card. With our previous provider, we often saw the value of sales plummet due to card machines being out of action, so reliability was one of many important factors when choosing a new supplier.

The new countertop card machines are a huge success with customers and staff too. They’re easy to operate and can process payments quickly and efficiently, just what we need during busy periods!

Not only do we love the new card machine and online payment processing facility, Handepay also managed to save us 23% on our overall card processing fees, which equates to over £1,260 per year! The whole switching process was hassle free and dealt with in a very professional manner, Handepay even covered the costs to switch from our previous provider.

I’m so glad we switched to Handepay. The savings have been noticeable straight away and their rates are very competitive. Our advisor was really helpful too; the details were explained and presented clearly which allowed us to compare with other providers. I’m confident that I made the right decision and would recommend Handepay 100%!”