Nichola Whiteside, owner of Cae Hic Livery and Riding Centre, noticed her current merchant service provider had been increasing their prices for quite some time, so decided it was time to look for a new merchant service provider.
Cae Hic Livery and Riding Centre has been open for eight years this September. They have 15 horses that are used in the riding centre as well as a livery yard. It is a small family owned business, run by Nichola, her husband and their eldest daughter.
“I realised that we were getting to the end of our contract so I did a comparison site search and we were contacted by a couple of businesses as well as Handepay. I did some research on Facebook and saw that lots of people were recommending Handepay.
They stood out over other merchant service providers as they offered to come out and meet us face to face. We are not a massive business so it’s important for our suppliers to understand how we operate, we wanted someone to come and get a feel for the business. I like the way my advisor got in touch with me immediately and came out to meet with me.
This gave it a much more personal touch, it makes you feel appreciated and not just a number, plus her knowledge was exceptional. When you’re a small business you appreciate giving excellent customer service but also receiving it as well. When we sat down to run through everything and I knew it was right so I said, “let’s do this, lets sign up now”.
I was delighted to find that I could save money on my card machine rental, 39% overall! We joined during an offer so on top of this we had two months free terminal rental which was an added bonus. My previous merchant service provider sent a statement for the remainder of my contract and Handepay even offered to pay for the switching costs. It’s the little things like this that have added up which has made me choose Handepay!
I’m very happy with the card machine, it’s easy to settle at the end of each day plus the money goes into my bank account without a hitch, which is the most important thing. The set up was simple, we just had to plug it in and the tester went through fine. I’d say around 85% of our transactions come from card payments so it’s essential for our business. We have increased the amount of customers paying for lessons in bulk and when they do they get a lesson for free, this helps us to retain our loyal customers.
Due to the exceptional service I’ve received, I’ve already referred Handepay’s service to local businesses!”