Handepay recognised at the St. Helens Chamber Business Awards

Handepay has been warded with the 2019 Customer Commitment Award at the St Helens Chamber Annual Dinner & Business Awards, which took place on 16th May at the Totally Wicked Stadium.

Handepay Awards on display

The Customer Commitment award recognises businesses that put customer service and care at the centre of what they do and demonstrate excellence and commitment in the ever important area of customer service.

The judges were looking for a business that demonstrated evidence of strong business performance, how customer care is tied into staff development plans and how this has driven business growth.


Despite trading in an extremely competitive environment Handepay has grown considerably. We have recognised the customer service frustrations that business owners face in the merchant services industry, making it our mission to be different by offering an excellent support system.

The judges were impressed by our glowing reviews and testimonials on Trustpilot, which demonstrate an Excellent customer satisfaction rating from over 5,000 reviews.

Handepay team with award

Mark Latham, Chief Commercial Officer of Handepay, said: “Many companies are frustrated by the poor service that they receive from their merchant services supplier. At Handepay, we pride ourselves on providing a helpful and easy to access support system for all customers.

We are thrilled to be recognised for the effort we put into providing the best possible service to independent businesses in the UK.”

Handepay will now be entered into the national Chamber Business Awards, with the finals taking place in London in November.

Graham Worsley, Chairman of St Helens Chamber, said:

“We have been overwhelmed by the volume and calibre of entries to the Awards this year so the judges really did have a difficult job on their hands, but I believe we have found some truly outstanding winners. For me the Awards are about the strength of the businesses and personal stories here in the Borough. They are about bringing those successes to the forefront, and publicising all their good work and achievements. I’m also delighted that the winners from our Awards will go forward to the national British Chambers of Commerce Awards and I fully expect at least one local business will be shortlisted for the national Awards in London in November. From last year’s awards four Chamber Members successfully went on to become Regional Award Winners and made it through to the national finals, where two were National Runners up. So best of luck to all the winners and we will eagerly await news of the outcome of the regional finals in September.”

Our sales management team with Handepay's Customer Commitment Award.

Financial disclaimer:

Terminal hire contracts are provided by Merchant Rentals Limited, who is authorised and regulated in the UK by the Financial Conduct Authority (FCA) for Consumer Hire under FRN 720500. Terminal hire can be for consumer hire and non-regulated hire contracts. Please check your contract carefully for details. Regulation of all consumer hire fall under the control of the FCA.

Handepay Ltd is authorised and regulated by the FCA for Consumer Credit under FRN 673564. Handepay is a credit broker for consumer hire not a lender.

Handepay acts as an introducer of card acquiring services on behalf of EVO Payments UK, the card acquiring service provider. EVO Payments UK is the trading name of EVO Payments UK Ltd, a payment institution that is authorised and regulated by the Financial Conduct Authority (FRN number 959332).

Existing Cards Businesses- The one-month rolling terminal hire contract from Merchant Rentals is only available to businesses that are switching from their current acquirer to EVO Payments UK arranged through Handepay.

New to Cards Businesses- The 12-month terminal hire contract from Merchant Rentals is only available to businesses that are new to card payments and wish to receive acquiring services from EVO Payments UK, arranged through Handepay.

The Next Day Banking Settlement service provided by EVO Payments UK incurs an additional fee of £4 a month on top of your acquiring service charges and fees. Provided your card machine performs a reconciliation before 12am (midnight), you’ll receive settlement of funds the next banking day.

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